Kelsey Keeping
halifax,Nova Scotia
Summary
Dynamic Supervisor and Client Support Assistant with a proven track record at Northwood, excelling in customer service and relationship building. Mastered complaint resolution and task delegation, enhancing team efficiency and client satisfaction. Demonstrated creative problem-solving with a keen attention to detail, significantly improving operational workflows.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Mayas Favourite Fish and Chips
Tantallon, Nova Scotia
05.2023 - 11.2024
- Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
- Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
- Responded quickly to customer complaints regarding dishes or utensils not being properly cleaned or sanitized.
Long Term Care Assistant
Northwood
Bedford, Nova Scotia
04.2022 - 05.2024
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Encouraged independence among residents and patients whenever possible.
- Built strong and trusting rapport with clients and loved ones.
Client Support Assistant
Northwood
Bedford, Nova Scotia
04.2020 - 05.2022
- Set up trays and food service carts to deliver food to residents.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Supervisor
Tim Hortons
Tantallon, Nova Scotia
04.2016 - 04.2020
- Identified needs of customers promptly and efficiently.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Directed and supervised team of 15 employees in daily operations.
Education
Bachelor of Arts -
Mount Saint Vincent University
Halifax, None04-2024
High School Diploma -
Sir John A Macdonald
Tantallon, NS06-2019
Skills
- Task delegation
- Customer service
- Relationship building
- Verbal and written communication
- Attention to detail
- Goal oriented
- Complaint resolution
- Empathy and patience
- Creative problem solving
Certification
- Valid NS Drivers License
- Food Safety certificate
Timeline
Supervisor
Mayas Favourite Fish and Chips
05.2023 - 11.2024
Long Term Care Assistant
Northwood
04.2022 - 05.2024
Client Support Assistant
Northwood
04.2020 - 05.2022
Supervisor
Tim Hortons
04.2016 - 04.2020
- Valid NS Drivers License
- Food Safety certificate
Bachelor of Arts -
Mount Saint Vincent University
High School Diploma -
Sir John A Macdonald
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