Summary
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Nikky Gallant

Truro,Canada

Summary

Dynamic supervisor with a proven track record at A&W, excelling in staff training and customer satisfaction. Adept at conflict resolution and process improvement, I foster positive relationships while effectively managing teams. My strong decision-making skills and ability to thrive under pressure ensure operational excellence and enhanced customer experiences.

Work History

Supervisor

A&W
Truro, Nova Scotia
03.2023 - Current
  • Supervised daily operations to ensure compliance with safety standards.
  • Trained new staff on operational procedures and best practices.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.

Cashier/Customer Service

Tim Hortons
Moncton, Canada
08.2007 - 10.2010
  • Assisted customers with menu selections and answered product inquiries.
  • Handled cash, credit, and debit payments accurately during busy shifts.

Call Centre Representative

On Q marketing
Moncton, Canada
04.2007 - 08.2007
  • Outgoing calls and promotions

Education

High school -

Harrison Trimble high school
Moncton, NB
01.2006

Skills

  • Ability to work under pressure
  • Staff training
  • Customer satisfaction
  • Team supervision
  • Customer relationship management
  • Conflict resolution
  • Sales support
  • Problem solving
  • Time management
  • Decision making
  • Process improvement
  • Task delegation
  • Decision-making
  • Coaching and mentoring
  • Customer service
  • Positive attitude
  • Problem-solving skills
  • Critical thinking
  • Teamwork
  • Management
  • Delegation
  • Responsibility
  • Building positive working relationships

Certification

  • Babysitting Course, 2005
  • First Aid, 2023
  • Diversity Training, 2023
  • Generational Differences, 2023
  • Bully Free Workplaces, 2023

Volunteer Experience

Homeless Shelter, Moncton, NB, 2010

Timeline

Supervisor

A&W
03.2023 - Current

Cashier/Customer Service

Tim Hortons
08.2007 - 10.2010

Call Centre Representative

On Q marketing
04.2007 - 08.2007

High school -

Harrison Trimble high school

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Nikky Gallant