Kelsey Alward
Moncton
Overview
8
8
years of professional experience
Work History
Server
St. Louis Bar and Grill
Moncton, NB
07.2020 - Current
- Delivered customer service in a fast-paced environment, enhancing guest satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Trained new servers on menu items, service standards, and restaurant protocols.
- Managed wait times and reservations to optimize table turnover.
- Seated guest to their table while informing them of our daily specials.
- Cleared tables in a timely manner to enhance guest satisfaction.
- Operated the dish cleaning equipment to ensure all dishes were cleaned thoroughly.
- Washed and rolled cutlery.
- Resolved customer complaints efficiently, maintaining high satisfaction levels.
- Served high customer volumes during special events, nights, and weekends.
Front Desk Receptionist
Bower Hospitality
Moncton, NB
07.2023 - 03.2024
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Answered calls and provided scheduling services.
- Responded to guest reviews online.
- Managed parking services.
- Trained new staff on front desk procedures and customer interaction protocols.
Server
Carrabba's Restaurant
Moncton, NB
10.2022 - 02.2023
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Managed multiple tables efficiently, ensuring timely order delivery and accurate billing.
- Informed guest on our daily specials.
- Provided water and bread service.
- Cleared and reset tables.
- Resolved customers complaints.
- Delivered food to tables and packaged take out orders.
- Cleaned and rolled cutlery.
- Performed cleaning duties during and at the end of my shifts.
Sales Associate
Spirit Halloween Store
Moncton, NB
07.2018 - 11.2019
- Assisted customers in selecting costumes and accessories, enhancing overall shopping experience.
- Maintained organized merchandising displays to attract customer attention and promote sales.
- Managed inventory levels, ensuring stock availability for peak shopping periods.
- Processed transactions efficiently using POS systems, reducing wait times for customers.
- Organized the dressing room for efficient space utilization.
- Assisted customers with fitting room needs.
- Managed and organized waiting lines.
- Operated cleaning equipment to maintain sanitation standards
- Resolved customer inquiries.
- Handled escalated issues efficiently.
Education
Bachelor of Arts - Psychology
Memorial University Grenfell Campus
Corner Brook, NLBachelor of Arts - Psychology
Crandall University
Moncton, NB05-2026
Skills
- Critical thinking
- Relationship building
- Calm under pressure
- Multi-tasking
- Time management
- Emotional awareness
- Team player
- Compassion
Languages
English
French
Timeline
Front Desk Receptionist
Bower Hospitality
07.2023 - 03.2024
Server
Carrabba's Restaurant
10.2022 - 02.2023
Server
St. Louis Bar and Grill
07.2020 - Current
Sales Associate
Spirit Halloween Store
07.2018 - 11.2019
Bachelor of Arts - Psychology
Memorial University Grenfell Campus
Bachelor of Arts - Psychology
Crandall University