Iva Radovanovic
Kitchener,ON
Summary
Highly motivated second-year university student with a passion for continuous learning and a strong commitment to academic excellence. Eager to complement my studies with real-world experiences and new learning opportunities to further enhance my skills and knowledge. Possess a solid foundation in customer service and relationships, coupled with a keen interest in exploring diverse fields to broaden my perspective.
Overview
3
3
years of professional experience
Work History
Server
The Pickle Barrel
04.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Restaurant Hostess
Milestones Restaurant
07.2020 - 04.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
Education
Bachelor of Arts - Political Science
Wilfrid Laurier University
Waterloo, ON2026
Skills
- Active listening
- Attention to detail
- Collaboration
- Communication
- Critical Thinking
- Customer Service
- Leadership
- Organization
- Problem-solving
- Teamwork
- Time management
- Critical Thinking
- Time management
- Writing
Accomplishments
- Artistic Involvement Award 2022-2023 from Wilfrid Laurier University.
- Arts Council Representative as a first-year student from September 2022 to April 2023. Responsible for organizing student events and workshops, fostering community engagement, and supporting house council initiatives. Liaison between students and the house council to promote events and enhance community involvement.
- Waterloo United Soccer Club Rep Player from September 2015 to August 2020, serving as co-captain in the final year.
Languages
French
Professional Working
Serbian
Native or Bilingual
Timeline
Server
The Pickle Barrel
04.2022 - Current
Restaurant Hostess
Milestones Restaurant
07.2020 - 04.2022
Bachelor of Arts - Political Science
Wilfrid Laurier University
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