Kelly O'Shea
Scarborough,ON
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
33
33
years of professional experience
Work History
Assistant Manager
Rona Home And Garden
05.2000 - 01.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Created employee schedules to align coverage with forecasted demands.
Store Manager
Bombay Company
09.1990 - 04.2000
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Approved regular payroll submissions for employees.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Interacted well with customers to build connections and nurture relationships.
Education
Bachelor Of Arts - Math And History
York University
Toronto, ON06.1990
Skills
- Shift Scheduling
- Good Judgment
- Training and Development
- Business Planning
- Merchandising expertise and flyer implementation
- Leads by example as well as creating an independent and productive workforce
Languages
English
Elementary
Timeline
Assistant Manager
Rona Home And Garden
05.2000 - 01.2024
Store Manager
Bombay Company
09.1990 - 04.2000
Bachelor Of Arts - Math And History
York University
Similar Profiles
ANISUR RAHMAN RAHMANANISUR RAHMAN RAHMAN
Department Manager at Rona Home and GardenDepartment Manager at Rona Home and Garden
Ingrid RichardsIngrid Richards
Customer Service Representative at Rona Home and GardenCustomer Service Representative at Rona Home and Garden
KASHISH BHATTKASHISH BHATT
Cashier at Rona Home and GardenCashier at Rona Home and Garden