Ingrid Richards
Mississauga,ON
Summary
Dynamic Customer Service Representative with a proven track record at Rona Home and Garden, adept in critical thinking and data entry. Excelled in managing high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Skilled in turning escalated calls into positive outcomes, demonstrating exceptional active listening and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Rona Home and Garden
04.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Accounting And Finance
Sheridan College
Mississauga, ON07-2019
High School Diploma -
St. Francis Xavier High School
Brampton05-2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Rona Home and Garden
04.2015 - Current
Associate of Arts - Accounting And Finance
Sheridan College
High School Diploma -
St. Francis Xavier High School
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