Kelly Morissette
Carman,Manitoba
Summary
Detail-oriented individual with exceptional communication and interpersonal skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
23
23
years of professional experience
Work History
Consultant
Pampered Chef
11.2015 - Current
- Evaluated customer needs and expectations, and boosted revenue through upselling and cross-selling techniques.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone, social media platforms
- Lead team members in training sessions and personal development
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
Educational Assistant
Prairie Rose School Division
09.2013 - Current
- Developed strong rapport with students, fostering trust and mutual respect to create a positive classroom atmosphere conducive to learning.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with Teachers and Resource staff.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervising lunch time and maintained safety and security by overseeing students in recess environments.
- Assisted in extracurricular activities - team sports coach & supervisor, School Open House, Welcome to Kindergarten and Strive Exibition
Customer Service Representative
Cargill
04.2011 - 08.2013
- Managed administrative duties in fast paced office environment and updated customer databases
- Issued & processed grain contracts & transactions, and issued cheques to customers
- Invoiced crop input transactions, reconciled accounts, managed bank end of day transactions and deposits.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs for grain marketing & crop inputs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Purchased and maintained office supplies.
Customer Service Representative
Viterra
02.2003 - 01.2011
- Forecasted and budgeted grain sales to meet targets by sourcing, purchasing and scheduling movement of grain.
- Developed and designed marketing newsletter and distributed on weekly basis to customer base.
- Developed, maintained and utilized detailed records of customer data and inventory.
- Oversaw quality control procedures throughout the crop production process to ensure consistent product outputs and maintain crop pedigree.
- Developed strong product knowledge to provide informed grain marketing and agronomic recommendations based on individual customer needs, completed sales of agronomy products/services.
- Researched, designed and presented agricultural presentations for producer meetings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
United Grain Growers
06.2001 - 02.2003
- Balanced and reconciled independent dealer accounts and audit reconciliation (ISO and internal audits) for forages
- Tracked and maintained forage crop inventory
- Confirmed forage orders and processed forage blends
- Developed, scheduled, issued and released purchase orders for forage crop production.
Education
Agribusiness Diploma -
Assiniboine Community College
Brandon, MB05.2000
Skills
- Effective Communication Skills
- Strong Multi-tasker
- Fast Learner
- Task Prioritization
- Organizational Efficiency
- Attention to Detail
- Team Player
- Work Independently
- Proficient in MS Office and Google Apps
Subject
Customer Service Advisor - Carman Ford
Volunteer Activities
Crossway Elm Creek - Elm Creek, MB
· Vacation Bible School Committee member and leader - 2019 - 2023
· Sunday School Supervisor and Teacher - 2017- 2023
Elm Creek Stay & Play, Discover & Learn – Elm Creek, MB
· Chairperson since Jan 2010, Board member 2008 to 2015
Elm Creek Gala Fundraising Event– Elm Creek, MB
· Chairperson since Dec 2010, Committee member 2008-2012
Dufferin Agricultural Society Member (DAS) – Carman, MB
· Co-vice-president for 2001, Board member 1997-2001
Timeline
Consultant
Pampered Chef
11.2015 - Current
Educational Assistant
Prairie Rose School Division
09.2013 - Current
Customer Service Representative
Cargill
04.2011 - 08.2013
Customer Service Representative
Viterra
02.2003 - 01.2011
Customer Service Representative
United Grain Growers
06.2001 - 02.2003
Agribusiness Diploma -
Assiniboine Community College