TERRY MWENDWA GITONGA
Winnipeg,MB
Summary
Dedicated professional with the ability to effectively engage with individuals at all levels, both within the organization and externally. Known for a positive, innovative, and professional approach. Thrives in challenging and fulfilling environments. Seeking an opportunity to leverage academic knowledge and newly acquired skills to contribute to the growth of the organization and achieve international standards.
Overview
6
6
years of professional experience
Work History
Consultant
PG Commodities Pte Ltd and Perk Coffee Pte Ltd
02.2021 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
- Managed client relationships through regular check-ins and updates on project progress.
- Enhanced communication among team members to foster collaborative and supportive work environment.
Administrative Assistant
Wings Recruitment
12.2024 - 02.2025
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Associate
HVAC
05.2023 - 09.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Inbound Call Center Representative
Elemental Data Collection
05.2022 - 08.2022
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Resolved complaints to satisfy customers and encourage future transactions.
- Collaborated with colleagues to share best practices and improve overall team performance.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
Outbound calling representee
CONNECT SIX OFFICE (TELUS)
01.2022 - 04.2022
- Communication clarity
- Adaptability and Problem-solving
- Solution oriented
- Technical Proficiency and Understanding in/of Products/Services
- Improved Understanding and listening ability
- Channel experience
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
Event coordinator
HALIMA ABDUL FOUNDATION
03.2021 - 09.2021
- Created teams and provided excellent coordination
- Put creative thinking skills into play
- Provided great leadership
- Planned and organized the groups properly
- Maintained accurate records of all event expenditures, ensuring budget compliance across multiple projects.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
Sales Associate
CUTCO
08.2020 - 12.2020
- Customers were calmly communicated with, and was able to address their inquiries while maintaining a peaceful setting
- When clients requested further clarification, there was a link between them and the team leader
- Ability to connect with potential customers in Canada and USA
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Receptionist
SARPAU LIMITED
09.2018 - 12.2018
- Provided good customer service and ensured that customers got what they needed at the office
- Ensured that customers felt welcomed around the business environment
- Maintained security by following procedures; maintaining logbooks; issuing visitor badges
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Arts - Political Science
University of Manitoba
Winnipeg, MB05-2025
Grade 12 -
Oshwal Senior School
12.2018
Skills
- Effective Communication skills
- Effective Public Speaking
- Strategic Relationship Development
- Feedback Receptiveness
- Results-Driven Problem Solver
- Detail-Oriented Process Management
- Effective Team Collaboration
- Strategic Leadership Ability
- Prioritization and Time Management
- Driven Professional
- Strong Determination
- Technical Proficiency
- Ability to work well under pressure
- Administrative support
Accomplishments
- Obtained a leadership qualification after attending the African Leadership Academy.
- Responded to over 100 customer inquiries each day.
- Scheduling - Communicated with customers through phone, email and in person to schedule appointments and answer inquiries.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Interests
- Participating in cultural exchange programs and homestays
- Avid Reader
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Offering time and support to shelters for the homeless, women, and animals
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
Timeline
Administrative Assistant
Wings Recruitment
12.2024 - 02.2025
Sales Associate
HVAC
05.2023 - 09.2023
Inbound Call Center Representative
Elemental Data Collection
05.2022 - 08.2022
Outbound calling representee
CONNECT SIX OFFICE (TELUS)
01.2022 - 04.2022
Event coordinator
HALIMA ABDUL FOUNDATION
03.2021 - 09.2021
Consultant
PG Commodities Pte Ltd and Perk Coffee Pte Ltd
02.2021 - Current
Sales Associate
CUTCO
08.2020 - 12.2020
Receptionist
SARPAU LIMITED
09.2018 - 12.2018
Grade 12 -
Oshwal Senior School
Bachelor of Arts - Political Science
University of Manitoba
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