Kelly Kurtz
Newark
Summary
Accomplished customer service associate with 14 years of experience in diverse roles, excelling in customer interactions and problem-solving. Proven ability to maintain high standards of service and safety, with a strong attention to detail and effective communication skills. Experienced in working in fast-paced environments, consistently delivering exceptional service and support to clients. Seeking to leverage expertise in food handling and customer service to enhance guest experiences.
Hardworking professional with several years of professional driving experience. Well-organized in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Customer-oriented driver offers several years of experience in environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional committed to customer service and upholding safety standards.
Overview
21
21
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Customer Service Associate
Cedar Fair
Santa Clara
03.2025 - Current
- Assisted customers with inquiries about park attractions and services.
- Processed ticket sales and reservations using point-of-sale systems.
- Handled cash transactions accurately and securely during shifts.
- Trained new associates on customer service procedures and policies.
Certified medical device assembler
Abbott
Menlo Park
10.2021 - 01.2023
- Working with a top medical device company to manufacture catheters, working with small hand tools, assembling heart clips for people with heart disease, following written instructions, operating in a clean room environment, using tweezers, microscopes, screwdrivers, and more.
- Working with a top medical device company
- Assembled medical devices using precision tools and equipment.
- Followed strict quality control procedures to ensure product safety.
- Inspected components for defects before assembly.
- Documented production activities and maintained accurate records.
- Assembled medical devices using hand tools, power tools and automated equipment.
- Followed written instructions and diagrams to assemble medical devices according to established guidelines.
Mail Carrier
USPS Mail Carrier
Redwood City
12.2020 - 10.2021
- Deliver mail to homes and businesses in cities, towns, and rural areas, travel planned routes, collect and deliver mail, obtain signatures, and answer customer questions about postal regulations and services.
Motor Vehicle Representative
California Department of Motor Vehicles
Redwood City
05.2017 - 12.2020
- Assisted customers with inquiries about licensing and registration procedures.
- Maintained up-to-date knowledge of California DMV policies and procedures.
- Managed documentation for title transfers and lien releases efficiently.
- Assisted customers with filling out forms related to Motor Vehicle Registration Services.
- Reviewed customer applications for completeness before processing them through the DMV system.
- Ensured compliance with federal, state and local laws regarding motor vehicle registration policies and procedures.
Delivery Route Driver
Google
Mountain View
02.2014 - 01.2017
- Operated delivery vehicles to transport products efficiently across designated routes.
- Maintained accurate logs of deliveries and vehicle maintenance records.
- Assisted in loading and unloading cargo while adhering to company policies.
- Followed DOT regulations when driving commercial motor vehicles.
Hotel Associate/ housekeeping
Holiday Inn Express
Castro Valley
01.2005 - 02.2010
- Replace guest amenities and supplies in rooms, greet guests, take care of requests, and have a eye for detail, performed cleaning duties dusting, polishing, vacuuming, laundry and restocking supplies.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
Education
Associate of Science - Environmental Science
California State University-Sacramento
Sacramento, CA 01.2025 - 01.2026
High school diploma -
Hayward High School
Hayward, CASkills
- English
- Microsoft Word
- Customer service
- Microsoft Office
- Organizational skills
- Microsoft Excel
- Hand tools
Certification
- Drivers License CDL A
- Cosmetology License, 04/01/22, 04/30/24
Timeline
Customer Service Associate
Cedar Fair
03.2025 - Current
Associate of Science - Environmental Science
California State University-Sacramento
01.2025 - 01.2026
Certified medical device assembler
Abbott
10.2021 - 01.2023
Mail Carrier
USPS Mail Carrier
12.2020 - 10.2021
Motor Vehicle Representative
California Department of Motor Vehicles
05.2017 - 12.2020
Delivery Route Driver
Google
02.2014 - 01.2017
Hotel Associate/ housekeeping
Holiday Inn Express
01.2005 - 02.2010
High school diploma -
Hayward High School