Kelly Kalafatich
San Francisco
Summary
Experienced and personable customer support professional with over a decade of proven industry experience. Recognized for exceptional communication skills and a friendly demeanor. Seeking an opportunity with a reputable airline to further develop knowledge in aircraft safety and contribute to providing passengers with a safe and memorable flight experience. Committed to delivering top-notch service and eager to embark on a new adventure in the aviation field.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Server
Delfina Restaurant
02.2025 - Current
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Cultivated warm relationships with regular customers.
House Manager
Stephen Fiskell
06.2024 - 02.2025
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Housing Case Manager
Compass Family Services
05.2023 - 06.2024
- Worked with clients & families to provide education and facilitate connections with community services and resources
- Adapted communication styles to work effectively with diverse populations
- Provided crisis intervention as needed to ensure client safety
Bar Manager
Glen Park Station Bar
06.2016 - 05.2023
- Trained and supervised bar staff, fostering a positive work environment
- Increased business by enforcing high-level service standards and diversifying cocktail offerings
- Oversaw budgets, ordered supplies, and controlled use for maximum value
Bar Manager
The Ramp
10.2012 - 05.2016
- Complied with food & beverage regulations to protect customers and minimize bar liability
- Led and coordinated set up of special events, live music, and private parties
- Implemented staff schedules that balances employee needs with operational requirements
Education
AMS Certificate - American Montessori Society Trained
Montessori School of San Diego
San Diego, CA06.2002
Skills
- Strong Verbal & Written Communication
- Collaboration
- Adaptability
- Empathy
- Customer Support
- Money Handling
- Conflict Resolution
Certification
- First Aid Certification - American Red Cross.
- CPR/AED Certification
- Alcohol Server Certification - Training for Intervention Procedures (TIPS).
- ServSafe Food Handler Certification - National Restaurant Association.
- Allergen Awareness Training Certificate - AllerTrain by MenuTrinfo.
Timeline
Lead Server
Delfina Restaurant
02.2025 - Current
House Manager
Stephen Fiskell
06.2024 - 02.2025
Housing Case Manager
Compass Family Services
05.2023 - 06.2024
Bar Manager
Glen Park Station Bar
06.2016 - 05.2023
Bar Manager
The Ramp
10.2012 - 05.2016
AMS Certificate - American Montessori Society Trained
Montessori School of San Diego
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