Kelly Hoang
Newmarket,Ontario
Summary
Compassionate professional with a background in social services, education, community, healthcare, and youth justice. 5+ years of providing support to diverse populations with all exceptionalities. Strengths include effective communication, crisis intervention techniques, and implementing individual care and support plans.
Overview
6
6
years of professional experience
Work History
Youth Services Officer
Ministry of Children, Community and Social Services
Brampton, Ontario
06.2025 - Current
- Ensure the safety and security of youth and staff in a 24/7 facility, monitoring activities, and responding to emergencies
- Work with youth to identify and achieve goals for reintegration, including progress on individualized plan
- Provide and participate in structured rehabilitative programs, such as recreation, behaviour management, and education
- Use relationship custody and cognitive-behavioural approaches to role model life and social skills
Supply Educational Assistant
York Catholic District School Board
Newmarket, Ontario
04.2023 - Current
- To implement developmentally-appropriate programs that help promote the physical, cognitive, emotional and social development of all students with diverse exceptionalities
- Guide and assist children in the development of proper eating, dressing, and toilet habits
- Supervise and maintain an environment that protects the health, security and well-being of children
- Collaborate with educators to adapt lesson plans for various learning styles
Autism Support Assistant
Kerry’s Place Autism Services
Newmarket, Ontario
02.2020 - 06.2025
- Provide daily living support (personal hygiene care, meal preparation, social support, communication) to individuals with developmental disabilities
- Administer medication as per the procedure
- Follow behaviour support strategies and plans implemented by the clinical team
- Develop and maintain rapport with the people supported, their families, and community members
Personal Support Worker/ Dietary Aide
Bayshore Home Healthcare
Toronto, Ontario
02.2021 - 06.2023
- Assess care plan to deliver appropriate care to client
- Provide personalized care services, which include light housekeeping, meal prepping, feeding, lifting, transferring, and repositioning of clients
- Ensure the emotional, spiritual, physical comfort and safety of clients are met to the greatest possible extent
- Maintain the confidentiality of client and corporate information
Volunteer Lead for Congress
Ryerson University
Toronto, Ontario
05.2019 - 06.2019
- Monitor volunteer sign-ins for their shifts
- Provide support to volunteer team
- Act as an ambassador for both Ryerson University and the Federation for the Humanities and Social Sciences, respond to inquiries about presentations, direction etc.
- Signage installation across campus
Volunteer
Ryerson Law Practice Program
Toronto, Ontario
12.2018
- Assist with registration for Ryerson Law Practice Program candidates
- Organize and file feedback forms/ schedules
- Guide candidates and lawyers to correct meeting rooms
- Timekeeping in workshops
Education
Bachelor of Arts (Honours) - Arts & Contemporary, Sociology
Ryerson University
Toronto, Ontario06.2019
Honour Roll student -
Dr G.W Williams Secondary School
Aurora, Ontario06.2014
Skills
- Crisis intervention
- Behavioral and Crisis Protocol
- Medication administration
- Conflict resolution
- Team collaboration
- Emergency response
- Personal care services
- Client advocacy
Interests Activities Rewards
- Food blogger and photographer – partnership with brands and restaurants (2013 – present)
- ACS 910: Fellowship Practicum for Congress of the Humanities and Social Sciences (2017)
- Community Development & Recreation Committee Meeting at Toronto City Hall (2016)
- Ryerson University Entrance Scholarship (2014)
- Co-operative Education Award (2014)
- Lead Marketing Representative for GW Williams SS newspaper, The Word
References
References available upon request.
Timeline
Youth Services Officer
Ministry of Children, Community and Social Services
06.2025 - Current
Supply Educational Assistant
York Catholic District School Board
04.2023 - Current
Personal Support Worker/ Dietary Aide
Bayshore Home Healthcare
02.2021 - 06.2023
Autism Support Assistant
Kerry’s Place Autism Services
02.2020 - 06.2025
Volunteer Lead for Congress
Ryerson University
05.2019 - 06.2019
Volunteer
Ryerson Law Practice Program
12.2018
Bachelor of Arts (Honours) - Arts & Contemporary, Sociology
Ryerson University
Honour Roll student -
Dr G.W Williams Secondary School
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