Kelly Fang Cen
Winnipeg,Canada
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
9
9
years of professional experience
Work History
Waitress
Hai Shang Restaurant
05.2023 - 07.2025
- Efficiently managed high-volume table service by accurately taking orders and delivering customized Chinese cuisine to enhance guest satisfaction.
- Coordinated with kitchen staff to ensure timely preparation and presentation of dishes, reducing wait times and increasing table turnover.
- Handled cash and electronic payments while maintaining precise billing records, contributing to daily sales tracking and financial accuracy.
Waitress
Plaza Restaurant
01.2019 - 05.2023
- Delivered prompt and accurate order service while managing multiple tables to enhance guest satisfaction and increase table turnover in a high-volume dining environment.
- Efficiently managed high-volume table service, accurately taking orders and delivering meals to optimize guest satisfaction and increase repeat patronage.
Cashier
Automercado Fang
01.2017 - 01.2018
- Processed high-volume cash and electronic transactions accurately while maintaining compliance with financial policies to ensure efficient and error-free checkout experiences.
- Maintained balanced cash drawers and prepared daily financial reports to support store accounting procedures.
- Provided prompt and courteous service, resolving customer inquiries and enhancing the overall shopping experience.
Education
Human Nutritional Sciences - Dietitian option -
University of Manitoba
06.2025
Skills
- Time management
- Conflict resolution
- Multitasking
- Team collaboration
- Customer service
Communication
- Decision-making
- Safe food handling
- Handling complaints
- Memory retention
- Active listening
LANGUAGES
Cantonese
Mandarin
English
Timeline
Waitress
Hai Shang Restaurant
05.2023 - 07.2025
Waitress
Plaza Restaurant
01.2019 - 05.2023
Cashier
Automercado Fang
01.2017 - 01.2018
Human Nutritional Sciences - Dietitian option -
University of Manitoba
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