Kelly Arkinson
Montréal,QC
Summary
Versatile professional with a successful background in franchise coordination, client relations, business development, and HR within the franchising and financial industries. Proven ability to navigate complex processes and contribute to organizational success. Leveraging previous experience in various industries, I bring a unique blend of administrative proficiency, charisma and efficient coordination to drive success in diverse business environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Franchise Coordinator
Foodtastic
Montréal, QC
11.2023 - Current
- Direct support for senior leadership to facilitate new franchise agreements and relationships
- Verification of vetting reports for candidate-franchisees
- Request and compile of legal documents required to draft franchise agreements
- Fill out and circulate FA Term Sheets & Consent to Transfer request
- NetSuite data updates & record validation (inaccurate records, store changes, Givex ID Etc)
- Monitor 3 separate inbox's and respond accordingly
- Zoho lead calling & follow up
- Monitor Real Estate calendar (lease expiration/notice dates)
- Create Biweekly marketing review summary circulated to all senior leadership
- Data collection & insurance collection
- Managing marketing inquiries, design and social media postings.
- Provided exceptional customer service to existing and potential clients, increasing brand reputation and trustworthiness within the industry.
Development Assistant
Foodtastic
Montréal, QC
07.2023 - 12.2023
- Working directly with the Real estate and franchising department
- Complete Discovery Approval documents for approved candidates & brand leaders
- Complete Approval letters for new franchisees
- Administrative task
- NetSuite data updates & record validation (inaccurate records, store changes, Givex ID
- Etc)
- Monitor 2 separate inbox's and respond accordingly
- Local Trac Reporting - Biweekly marketing review summary circulated to all senior leadership
- Data collection
- Managing marketing inquiries, design and social media postings.
HR Assistant
Foodtastic
Montréal, QC
01.2023 - 07.2023
- Screening telephone calls, scheduling interviews and conducting research to locate potential job candidates
- Searching resumes and assisting with planning new employee orientations
- Assist with payroll functions including processing, answering employee questions, fixing processing errors, and distributing checks
- Experience working with ADP Pay at Work and Workforce Now
- Administrative task/ Data collection
HR Coordinator
CI Financial
04.2022 - 12.2022
- Process new accounts, client updates and non-financial transactions
- Process financial transactions including but not limited to set up/updates of fee groups, systematic plans, transfers, fee processing etc
- Review all documentation to ensure in good order prior to processing
- Work with advisors/branches to obtain pending documentation follow-up
Business Processing Accociate
CI Financial
02.2022 - 12.2022
- Process new accounts, client updates and non-financial transactions
- Process financial transactions including but not limited to set up/updates of fee groups, systematic plans, transfers, fee processing etc
- Review all documentation to ensure in good order prior to processing
- Work with advisors/branches to obtain pending documentation follow-up
Lending Specialist
Fairstone Financial
Montréal, QC
02.2020 - 02.2022
- Top performer in Net-Cash sales from March-December 2020
- Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies
- Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loan
- Performed daily maintenance of loan applicant database
- Exceeded customer satisfaction by finding creative solutions to problems
- Booked Loans Remotely
Front Desk Receptionist/Office Administrator
St Raymond Community Centre
Montréal, QC
09.2018 - 03.2020
- Answered phones, responded to customer inquiries and transferred calls to appropriate staff members
- Signed for packages, recorded all deliveries and distributed to inter-company personnel
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments
- Resolved customer problems and complaints.
English Second Language Teacher
JiuQu English Tutoring Online
Bois-des-Filion, QC
06.2017 - 09.2019
- Observed and monitored play to identify developmental strengths and target areas for enrichment activities
- Organized and planned age-appropriate lessons involving reading, crafts, music and movement.
Education
Bachelor of Arts in Applied Human Science in Human Relations -
Concordia University
Montréal, QC05.2024
Diploma in Social Sciences in Social Sciences -
Vanier College
Saint-Laurent, QC06.2018
Skills
- Bilingual
- Banking
- Cold Calling
- Credit Analysis
- Customer service (7 years)
- Data Entry
- Project Coordination
- Document Management
- Upselling
- NetSuite
- Data Collection
Languages
English
French
Certification
- [Project Management: Professional Certificate, [Google] - [Dec 2023-May 2024]
Timeline
Franchise Coordinator
Foodtastic
11.2023 - Current
Development Assistant
Foodtastic
07.2023 - 12.2023
HR Assistant
Foodtastic
01.2023 - 07.2023
HR Coordinator
CI Financial
04.2022 - 12.2022
Business Processing Accociate
CI Financial
02.2022 - 12.2022
Lending Specialist
Fairstone Financial
02.2020 - 02.2022
Front Desk Receptionist/Office Administrator
St Raymond Community Centre
09.2018 - 03.2020
English Second Language Teacher
JiuQu English Tutoring Online
06.2017 - 09.2019
Bachelor of Arts in Applied Human Science in Human Relations -
Concordia University
Diploma in Social Sciences in Social Sciences -
Vanier College