Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kellie Micciola

Toronto

Summary

Reliable and detail-oriented professional with strong experience in customer service, retail, and hospitality environments. Proven ability to manage high-volume tasks efficiently while maintaining accuracy and professionalism. Demonstrates excellent communication skills, a strong work ethic, and the ability to adapt quickly in fast-paced settings. Entrepreneurial background with hands-on experience in business operations, customer relations, and time management.

Overview

36
36
years of professional experience
1
1
year of post-secondary education

Work History

Order Taking Contractor

Pizza Nova
05.2022 - Current
  • • Manage high-volume incoming orders with speed and accuracy• Provide friendly, professional customer service over the phone• Enter and process orders using digital systems• Handle customer inquiries and resolve issues efficiently

Housekeeping Room Attendant

Courtyard by Marriott Toronto
08.2018 - 03.2022
  • Cleaned and prepared up to 16 rooms per day in a fast-paced environment• Maintained high standards of cleanliness in bedrooms, bathrooms, and kitchen areas• Changed bedding, cleaned furniture, washed dishes, and fully reset guest rooms• Followed strict hygiene and hotel quality standards• Worked efficiently under time pressure while maintaining attention to detail

Owner operator

Manifest Love and Light
03.2010 - 07.2018
  • Created and sold all-natural products including soaps, body butters, and skincare• Managed production, sales, customer service, and inventory• Built a loyal customer base through quality and consistency• Handled pricing, marketing, and day-to-day business operations

Retail associate seasonal

LCBO
10.1990 - 10.2011
  • Seasonal (Multiple Holiday Periods)• Delivered customer service in a high-volume retail setting• Operated cash register and handled transactions accurately• Stocked shelves and maintained organized displays• Followed responsible alcohol sales guidelines (ID checks, policies)

Education

Film Production

Treba Film & Television
Toronto, ON
05.2005 - 06.2006

Victoria Park S.S.

Skills


Customer Service Excellence

High-Volume Operations & Time Management

Accuracy & Detail-Oriented Execution

Business Operations & Entrepreneurship

Timeline

Order Taking Contractor

Pizza Nova
05.2022 - Current

Housekeeping Room Attendant

Courtyard by Marriott Toronto
08.2018 - 03.2022

Owner operator

Manifest Love and Light
03.2010 - 07.2018

Film Production

Treba Film & Television
05.2005 - 06.2006

Retail associate seasonal

LCBO
10.1990 - 10.2011

Victoria Park S.S.
Kellie Micciola