Kelley Maree Raines

• Answered questions, pointed out important features, and offered further details about special upcoming events to visitors.
• Built personal relationships with guests to promote positive experiences.
• Guided groups of up to 50 people on tours of Grape Tunnel, Vineyard and Production Area.
• Entertained tour guests with various stories and wine fact for maximum engagement, fun, and lasting memories.
• Researched and studied on topics that pertained to wine tasting and wine making so that such information could be added to scripts.
• Provided information through narratives on various sites throughout Winery relaying little-known stories to provide interest.
• Served Wine tastings for groups of 1-20 people with engaging information and humour

Handle Customer Inquiries in Person

Maintain Inventory Daily and Monthly

Assist Manager in staff supervision

Data Entry to process incoming inventory and assign staff duties

Ability to work in 5 degree cooler all year long

Maintain safe work environment for customers and staff

• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Paid attention to detail while completing assignments.