Lillian Kinley
Winnipeg
Summary
University student and filmmaker with strong leadership and teamwork abilities looking to expand working experience and knowledge. Highly organized with vision and enthusiasm to achieve program goals and objectives. Experienced in team management both in retail and creative settings.
Overview
2
2
years of professional experience
Work History
Sales Associate/Tour Guide
The Royal Canadian Mint Boutique
09.2024 - Current
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences in a high-end retail environment.
- Guided groups of up to 50 people on scheduled tours.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
Customer Experience Manager
Michaels Crafts Store
08.2023 - 10.2024
- Processed transactions accurately and efficiently using a point-of-sale system.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Trained and motivated staff, ensuring sales goals are established and met
- Performed store opening and closing duties
Dance Instructor
Ziegfeld School of Dance
09.2022 - 06.2024
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Promoted inclusivity by adapting lessons for individuals with varying physical abilities or limitations without sacrificing rigor or quality of instruction.
- Assisted with administrative tasks and fundraising initiatives.
Education
Bachelor's - Filmmaking
The University of Winnipeg
Winnipeg, MB06-2026
Skills
- Customer service
- Team leadership
- Production management
- Film and video production
- Customer relationship management (CRM)
Languages
English
French
Accomplishments
- 1st Assistant Director of several award winning short films
- Writer/Director of short films
- Instructor and choreographer of several competitive dance teams
Timeline
Sales Associate/Tour Guide
The Royal Canadian Mint Boutique
09.2024 - Current
Customer Experience Manager
Michaels Crafts Store
08.2023 - 10.2024
Dance Instructor
Ziegfeld School of Dance
09.2022 - 06.2024
Bachelor's - Filmmaking
The University of Winnipeg
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