Summary
Overview
Work History
Education
Skills
Certification
Languages
Languages
References
Timeline
Generic

Kelley Rodriguez

Carson

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience
1
1
Certification

Work History

SECURITY OFFICER

Atlantis Casino Resort Spa
Reno
01.2024 - 12.2024
  • Managed currency drops ensuring accuracy and security.
  • Assisted team members and guests with professionalism.
  • Controlled key access and performed regular patrols.
  • Efficiently removed trespassers to maintain safety.
  • Conducted med bag and AED checks regularly.

Sales Associate

Rue 21
Reno
09.2023 - 04.2024
  • Organized merchandise displays to optimize visual appeal and drive sales.
  • Processed transactions accurately through point-of-sale systems.
  • Maintained cleanliness and safety standards throughout the store.
  • Collaborated with team members to meet and exceed sales targets.
  • Trained new associates on customer service best practices to enhance team performance.
  • Resolved customer complaints professionally, ensuring satisfaction and retention.
  • Greeted customers and delivered exceptional service consistently.
  • Answered incoming calls, providing detailed information regarding store products and services.

DISNEY SECURITY CAST MEMBER

The Walt Disney Company
Anaheim
04.2022 - 08.2023
  • Screening bags, operating a metal detector and wand, patrolling and informing guests of company policies, vehicle patrols, gate access control, and ensuring guest safety through rigorous screening, metal detection, and vigilant patrols. Enforced company policies and managed vehicle access control.
  • Foster a secure environment by coordinating with team members on bag checks, guest communications, and maintaining a visible security presence.

SECURITY OFFICER

Securitas
Anaheim
02.2022 - 05.2022
  • Ensured site security through vigilant patrols, access control, and incident reporting. Maintained safety protocols, deterred unauthorized entry, and collaborated with law enforcement.
  • Documented incidents and coordinated with oncoming teams to ensure proper coverage of locations.

DISNEY CAST MEMBER

Disneyland Resort
Anaheim
01.2018 - 12.2021
  • Delivered exceptional guest experiences, managed cash transactions, and maintained merchandise organization.
  • Elevated guest experiences through personalized merchandise creation, showcasing adaptability by mastering embroidery machinery and enhancing product offerings.

SALES ASSOCIATE

Janie and Jack
Mission Viejo
09.2021 - 11.2021
  • Managed online and phone orders swiftly, enhancing customer satisfaction. Optimized cashiering processes, reducing transaction times significantly.
  • Fostered strong team relationships, improving overall store performance. Actively participated in cross-functional projects to enhance customer experience.

Education

HIGH SCHOOL DIPLOMA -

Opportunities for Learning Public Charter School
Huntington Park, CA
06.2018

Skills

  • Cash handling
  • Guest communication
  • Conflict resolution
  • Team collaboration
  • Policy enforcement
  • Time management
  • Problem solving
  • Attention to detail
  • Retail sales customer service
  • Refunds processing
  • POS systems expert
  • Paperwork processing
  • Call center experience

Certification

CPR CERTIFICATION Mar 2026

Languages

Spanish (Native), English (Native)

Languages

Spanish
Professional

References

References available upon request.

Timeline

SECURITY OFFICER

Atlantis Casino Resort Spa
01.2024 - 12.2024

Sales Associate

Rue 21
09.2023 - 04.2024

DISNEY SECURITY CAST MEMBER

The Walt Disney Company
04.2022 - 08.2023

SECURITY OFFICER

Securitas
02.2022 - 05.2022

SALES ASSOCIATE

Janie and Jack
09.2021 - 11.2021

DISNEY CAST MEMBER

Disneyland Resort
01.2018 - 12.2021

HIGH SCHOOL DIPLOMA -

Opportunities for Learning Public Charter School

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Kelley Rodriguez