Tyrell Auger-Yellowknee
Wabasca-Desmarais
Summary
Proven security and customer service expert from Bigstone Cree Nation Emergency Management, adept in emergency response and relationship building. Enhanced safety and reduced incidents by 30% through vigilant patrolling and effective incident reporting. Skilled in CCTV surveillance and fostering positive interactions, demonstrating a commitment to excellence and team development.
Trustworthy and dedicated cashier with 3 years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Bigstone Cree Nation Emergency Management
02.2024 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Wrote detailed reports of all security breaches and investigations.
Head Cashier
Bigstone Store Ltd.
09.2022 - 02.2024
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Facilitated and logged store opening, closing, and shift changes.
Retail Cashier
Sawridge Travel Centre
07.2022 - 08.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
General Laborer
Lear Corporation
06.2018 - 10.2018
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
Event Assistant
North Land School Division
06.2017 - 08.2017
- Managed event set-up and tear-down, ensuring timely completion of tasks for seamless transitions.
- Participated in pre-event planning meetings, providing input on event themes and strategies for success.
- Provided exceptional customer service to attendees, responding to inquiries or resolving issues professionally.
- Assisted in organizing successful events by collaborating with vendors and suppliers.
Education
High School Diploma -
Cardinal Collins Academic Upgrading Centre
Edmonton, AB06-2025
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Emergency response
- Relationship building and management
- Conflict resolution techniques
- Emergency management
- Theft prevention training
- Dispatch
- Night and safe deposit procedures
- Active shooter training
- Shift work experience
- Fire safety training
- Patrolling
- Punctuality
- Emergency awareness
- Event security
- Cash handling
- Cash register operation
- Order taking
- Cash management
- Refunds and exchanges
- Cash drawer balancing
- POS system operations
- POS systems
- Staff training
- Refund handling
- ID verification
- Inventory management
- Currency counting
- Inventory control
- Daily reporting
- Product recommendations
- Purchase assistance
Certification
Post 2022 LEVEL 1 - BBS Orientation and Test
Food Sanitation and Hygiene
Defensive Driving
Flag Person Training Flagger Trained ACSA
RSTS BASIC
Basic Survival Training
Sell Safe Cannabis Staff Training Certificate
August 2024 - August 2029
Class 5 Alberta Driver's License
Timeline
Security Officer
Bigstone Cree Nation Emergency Management
02.2024 - 01.2025
Head Cashier
Bigstone Store Ltd.
09.2022 - 02.2024
Retail Cashier
Sawridge Travel Centre
07.2022 - 08.2022
General Laborer
Lear Corporation
06.2018 - 10.2018
Event Assistant
North Land School Division
06.2017 - 08.2017
High School Diploma -
Cardinal Collins Academic Upgrading Centre
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