KELLEN SAUL KEENE
West Berskhire
Summary
Dynamic Bar and Restaurant Manager with over 9 years of diverse experience in the hospitality industry, recognized for driving customer satisfaction and boosting sales through exceptional team leadership and operational management. Proven ability to lead large teams, implement effective staff training programs, and tackle challenges with innovative problem-solving strategies. Skilled in inventory management and maintaining high standards during peak operating times, ensuring seamless service delivery. Committed to cultivating a positive and professional work environment that aligns with business objectives while promoting continuous team development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
BAR & RESTAURANT SERVICE MANAGER
THE POT KILN, GUBB INNS
Thatcham, West Berkshire
06.2024 - Current
- Established operational procedures and service practices for bar and restaurant to ensure seamless business launch in June 2024.
- Cultivated, mentored, and managed a high-performing bar team through comprehensive staff training and development initiatives.
- Streamlined profit optimization by managing outgoing costs and enhancing sales through interdepartmental product knowledge initiatives.
- Engaged with team members and department heads to align efforts towards achieving targeted goals and improving "the pot kiln" experience.
- Collaborated closely with Head Chef to coordinate food, wine & cocktail menus & pairings.
- Led high-volume service operations to enhance customer satisfaction while driving revenue growth.
- Developed & implemented strong brand values prioritizing operational efficiency & customer satisfaction
HEAD BARTENDER, CELLAR MANAGER, RESTAURANT & SERVICE MANAGEMENT
THE ROYAL OAK, YATTENDON, GUBB INNS
THATCHAM, WEST BERKSHIRE
02.2017 - 05.2024
- Guided bar and restaurant teams in renovation and growth initiatives, ensuring high-functioning operations.
- Conducted comprehensive training sessions for new employees to foster team development and cohesion.
- Analyzed team performance metrics and implemented strategies to elevate sales outcomes and enhance role-specific expertise for all employees.
- Oversaw cellar stock management and inventory control processes.
- Facilitated seamless organization and management of events accommodating 20 to 60 participants.
BAR & FLOOR STAFF
THE WHITE HART, HAMSTEAD NORREYS
10.2015 - 01.2016
- Served & operated as head bartender, wait staff & food server.
Education
A2’s -
The Downs School
Skills
- Consistent professional mindset
- Skilled in team leadership and interpersonal communication
- Diverse industry expertise
- Action-oriented planning abilities
- Proficient in sales strategies
- Performance analysis
- Training facilitation
- Maintaining composure under stress
- Analytical decision making
- Ability to foster client relationships
- Collaborative relationship building
Languages
English (1st language)
English
Native or Bilingual
Certification
- Food hygiene level 2
- Fire warden
- First Aid
Interests
- Amateur Videographer & Photographer
- Student of graphic design
- Fitness
- Blockchain Technology and Cryptocurrency
Timeline
BAR & RESTAURANT SERVICE MANAGER
THE POT KILN, GUBB INNS
06.2024 - Current
HEAD BARTENDER, CELLAR MANAGER, RESTAURANT & SERVICE MANAGEMENT
THE ROYAL OAK, YATTENDON, GUBB INNS
02.2017 - 05.2024
BAR & FLOOR STAFF
THE WHITE HART, HAMSTEAD NORREYS
10.2015 - 01.2016
A2’s -
The Downs School