KELVIN EZENWA OJUKWU
Welland,ON
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bartender
The Exclusive Hotel.
11.2020 - 10.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Storekeeper
Dmatel Hotel
02.2014 - 04.2015
- Received product shipments and organized in stockroom storage area.
- Documented shipping and receiving records to confirm receipt of orders.
- Kept sales receipts and maintained accounting records.
- Received, merchandised and arranged all shop items for visual display.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Stocked storerooms and adjusted minimum and maximum par levels in automated inventory system.
Receptionist
Radisson Blu Hotel
01.2010 - 11.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
Graduate Certificate - International Business Management
Niagara College
Welland, ON04.2024
Bachelor of Science - History With International Relations
ISCOM University
Cotonou, Republic Of Benin.09.2018
Ordinary National Diploma - Journalism And Mass Communication
Lagos State Polytechnic. (LASPOTECH)
Ikorodu Lagos, Nigeria.09.2014
Skills
- Alcohol Ordering
- Health Code Compliance
- Food and Beverage Management
- Dining Room Management
- Cash Register Operation
- Guest Satisfaction
- Safe Serving Knowledge
- Marketing and Sales
- Ordering Procedures
- Billing and Payment Processing
- Menu Memorization
Languages
English
Native or Bilingual
Igbo
Native or Bilingual
Yoruba
Native or Bilingual
Certification
Smart Serve Certification.
Football
I adore football for its thrilling matches, teamwork, and passion. The game's dynamic nature, exhilarating goals, and deep emotional connection make it an enduring source of joy and unity.
Traveling
Exploring new places, cultures, and cuisines ignites my soul. Travel brings freedom, self-discovery, and unforgettable moments. It broadens my horizons, connecting me to the world's diverse beauty and stories
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Bartender
The Exclusive Hotel.
11.2020 - 10.2022
Storekeeper
Dmatel Hotel
02.2014 - 04.2015
Receptionist
Radisson Blu Hotel
01.2010 - 11.2011
Graduate Certificate - International Business Management
Niagara College
Bachelor of Science - History With International Relations
ISCOM University
Ordinary National Diploma - Journalism And Mass Communication
Lagos State Polytechnic. (LASPOTECH)
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