Kelele Mandaku
Toronto,ON
Summary
Experienced with financial consulting, customer service, life insurance and team leadership. Skilled in optimizing workflows, improving client satisfaction, and collaborating in high-performing teams. Adept at problem-solving, financial advising, and process improvement.
Overview
6
6
years of professional experience
Work History
Customer Relations Specialists
Canada Life Assurance Company
02.2022 - 10.2024
- Used coordination and planning skills to achieve results according to schedule.
- Resolved high-level client issues, ensuring a 95% customer satisfaction rating.
- Streamlined internal processes, reducing service delays by 30%.
- Conducted training sessions for new hires, improving team performance.
Financial Consultant
CIBC/GATESTONE
04.2020 - 01.2022
- Provided virtual consultations, assisting over 200+ clients in financial planning.
- Recommended personalized investment strategies, leading to a 15% increase in client portfolio growth.
- Conducted risk assessments and guided clients on banking products.
- Maintained regulatory compliance while ensuring exceptional service.
Front End Cashier
Loblaws
09.2018 - 04.2022
- Operated cash register for cash, check, debt and credit card transactions with excellent accuracy levels
- Answered questions about store policies and addressed customer concerns
- Assisted in staff scheduling and workflow management.
Sales Advisor
Sports Chek
07.2018 - 11.2021
- Managed stock levels, reducing inventory shortages.
- Delivered outstanding customer service, receiving multiple positive reviews.
- Provided expert product recommendations, increasing sales revenue by 18%.
Education
Real Estate Salesperson
Humber College
Toronto01-2025
High School Diploma -
Birchmount Park Collegiate Institute
Toronto, ON06.2020
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Google Suite, Adobe Suite, Canva
- Financial Analysis & Advisory
- Customer Service & Client Relations
- Leadership & Team Management
- Problem-Solving & Critical Thinking
Timeline
Customer Relations Specialists
Canada Life Assurance Company
02.2022 - 10.2024
Financial Consultant
CIBC/GATESTONE
04.2020 - 01.2022
Front End Cashier
Loblaws
09.2018 - 04.2022
Sales Advisor
Sports Chek
07.2018 - 11.2021
Real Estate Salesperson
Humber College
High School Diploma -
Birchmount Park Collegiate Institute
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