Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Kelaiah Cliff-Nzombato

Vaughan,ON
If you can spend a perfectly useless afternoon in a perfectly useless manner, you have learned how to live.
Lin Yutang
Kelaiah Cliff-Nzombato

Summary

A motivated individual with a strong work ethic with experience in various fields ranging from effectively communicating tasks, goals or policies to others. Bringing a detail-oriented team player who strives to learn and improve with everything I do.

Overview

6
years of professional experience

Work History

Coach

Sales Support Associate
06.2023 - Current

Job overview

  • Boosted customer satisfaction by providing timely and accurate sales support services.
  • Assisted in achieving sales targets through effective coordination with sales team.
  • Reduced order processing time by implementing efficient order management systems.
  • Optimized inventory management, monitored stock levels, and coordinated product replenishment as needed.

Aritzia

Seasonal Concierge Advisor
10.2023 - 02.2024

Job overview

  • Streamlined call center processes for improved efficiency and reduced wait times by meeting company handle time targets on phones and emails
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business consistently getting quality marks above 85%.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.

UNIQLO
Montreal, QC

Sales Associate
02.2022 - 08.2022

Job overview

  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed cash register after end of shift to balance and record accurate transactions.

Magic Mountain

Operations Supervisor
05.2018 - 08.2021

Job overview

  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Hired, managed, developed and trained staff and completed bi-weekly payroll for 50 employees.
  • Provided backup to staff to step in to assist with various tasks whenever employee was absent or at lunch.

Education

McGill University
Montreal, QC

Bachelor of Arts from East Asian Studies And Communication
08.2024

École L'Odyssée
Moncton, NB

High School Diploma
06.2018

Skills

  • Customer Service
  • Critical Thinking
  • Problem Resolution
  • Safety Oversight
  • Scheduling Coordination
  • Punctual and Reliable
  • Email and Telephone Etiquette
  • Cultural Awareness
  • Cross-Cultural Communication
  • Cash Register Operations

Languages

English
Native or Bilingual
French
Native or Bilingual
Korean
Limited Working
Chinese (Mandarin)
Elementary
Availability
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Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Seasonal Concierge Advisor

Aritzia
10.2023 - 02.2024

Sales Support Associate

Coach
06.2023 - Current

Sales Associate

UNIQLO
02.2022 - 08.2022

Operations Supervisor

Magic Mountain
05.2018 - 08.2021

McGill University

Bachelor of Arts from East Asian Studies And Communication

École L'Odyssée

High School Diploma

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Kelaiah Cliff-Nzombato