Kurt Gomez
Edmonton,AB
Summary
I am a self-motivated and hard-working university student seeking opportunities to exert existing skills and develop them further, while building the necessary experiences to contribute to the success of my company and to my future employment endeavors.
Proven track record in enhancing customer satisfaction and streamlining operations in a number of positions. Skilled in cash handling and fostering positive customer engagements through excellent communication and teamwork. Achieved significant improvements in sales support efficiency and guest service standards, demonstrating strong organization and a results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Support Associate
Bath & Body Works
08.2023 - 12.2023
- Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
- Enhanced team productivity by streamlining sales support processes and procedures.
- Assisted in achieving sales targets through effective coordination with the sales team.
- Expedited quote generation by maintaining an updated database of product offerings and pricing information.
Guest Service Representative
World Waterpark
01.2023 - 07.2023
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Slide Attendant
World Waterpark
11.2021 - 07.2023
- Maximized park attendance by providing excellent customer service to guests.
- Resolved guest concerns with empathy and professionalism, promoting overall satisfaction.
- Monitored workplace/environment conditions closely, enforcing informed decisions about temporary ride closures due to inclement situations if required.
- Collaborated with team members to maintain efficient operation of attractions.
- Provided clear instructions to guests before they used the slides, ensuring understanding and adherence to safety rules.
Server Assistant
Earls Kitchen + Bar
07.2021 - 10.2021
- Greeted customers warmly to provide exceptional customer service.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
Bachelor of Arts - Economics
MacEwan University
Edmonton, AB12.2027
High School Diploma -
St. Francis Xavier High School
Edmonton, AB06.2021
Skills
- Strong Organization
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Time Management
- Positive Customer Engagement
- Cash Handling
- Relationship Building
- Excellent Written and Verbal Communication
- Safety and Cleanliness Standards
Languages
English
Native or Bilingual
Certification
- Standard First Aid Certification - Lifesaving Society of Alberta {November 2021}
- Recognized for the accomplishment of the Standard First Aid Course by the Lifesaving Society of Alberta as well as West Edmonton Mall (World Watermark)
- Standard/Intermediate First Aid Recertification - Lifesaving Society of Alberta {July 2023}
- Recognized for the accomplishment of the Standard First Aid Course recertification by the Lifesaving Society as well as West Edmonton Mall (World Watermark)
- ProServe Certification - ProServe LIQUOR Staff Training {July 2021}
- Recognized for the accomplishment/completion of the Training for Responsible Liquor Sales and Service (ProServe) program by ProServe Liquor Staff Training as well as Earl's Restaurants
Additional Information
References:
- Jerrod Corse – Employer
General Manager - Earls West Edmonton Mall - jcorse@earls.ca - (780) 481-8279
Bourbon Street - 8882 170th Street, Edmonton AB - T5T 4M2
- Kirsty Grover
Server - Earls West Edmonton Mall - 4110 Kennedy Green SW - (780) 616-2002 - Kirstygrover@gmail.com
- Keenyn Bijou
General Manager - World Waterpark, West Edmonton Mall - (780) 341-2686 - Keenyn.bijou@wem.ca
- Gabriella Coco
Instructor - World Waterpark, West Edmonton Mall - (780) 863-8764 - Gabiecoco@icloud.com
Timeline
Sales Support Associate
Bath & Body Works
08.2023 - 12.2023
Guest Service Representative
World Waterpark
01.2023 - 07.2023
Slide Attendant
World Waterpark
11.2021 - 07.2023
Server Assistant
Earls Kitchen + Bar
07.2021 - 10.2021
Bachelor of Arts - Economics
MacEwan University
High School Diploma -
St. Francis Xavier High School
- Standard First Aid Certification - Lifesaving Society of Alberta {November 2021}
- Recognized for the accomplishment of the Standard First Aid Course by the Lifesaving Society of Alberta as well as West Edmonton Mall (World Watermark)
- Standard/Intermediate First Aid Recertification - Lifesaving Society of Alberta {July 2023}
- Recognized for the accomplishment of the Standard First Aid Course recertification by the Lifesaving Society as well as West Edmonton Mall (World Watermark)
- ProServe Certification - ProServe LIQUOR Staff Training {July 2021}
- Recognized for the accomplishment/completion of the Training for Responsible Liquor Sales and Service (ProServe) program by ProServe Liquor Staff Training as well as Earl's Restaurants
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