Keisha Mavunga
Student
Edmonton,AB
Summary
Developed skills in fast-paced retail environment, excelling in customer relations and sales strategies. Proven ability to communicate brand values and product benefits effectively. Seeking to transition into new field, leveraging strengths in customer engagement and strategic thinking.
Overview
2
2
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Brand Associate
Banana Republic
Edmonton, Alberta
01.2023 - 05.2024
- Engaged and connected with customers by providing excellent customer service, resulting in brand loyalty
- Demonstrated expertise in product knowledge and used experience to educate, inform, inspire, and wardrobe the customer
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
Server
Touchmark
Edmonton, Alberta
01.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
BBA - Accounting
Northern Alberta Institute of Technology
Edmonton, AB 09.2024 - 07.2027
Open Studies - Economics
University of Ottawa
Ottawa, ON 09.2021 - 12.2023
High School Diploma -
Louis St Laurent
Edmonton, AB 09.2018 - 06.2021
Skills
- Strong verbal communication
- Effective decision-making
- Skilled in Microsoft Office suite
- Effective multitasking skills
- Quickly adjusting to change
- Analytical thinking
Timeline
BBA - Accounting
Northern Alberta Institute of Technology
09.2024 - 07.2027
Brand Associate
Banana Republic
01.2023 - 05.2024
Server
Touchmark
01.2022 - 04.2023
Open Studies - Economics
University of Ottawa
09.2021 - 12.2023
High School Diploma -
Louis St Laurent
09.2018 - 06.2021
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