Keilan Hozempa
Regina,SK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Financial Services Representative
Saskatchewan Ministry of Finance
Regina, SK
05.2024 - Current
- Assist clients via telephone or email with tax account standings and filing procedures
- Input, adjust and balance tax accounts for various tax programs ie: PST, LCT, IFTA, EPT, BCP
- Working a high volume of cases for various request ie: Refund request, payment transfers, P&I waiver request and tax return data entry
Client Service Representative
Saskatchewan Ministry of Finance : Revenue Division
Regina, SK
10.2021 - 05.2024
- Provided assistance to clients / troubleshooting issues with our online E-Tax service website. (SETS)
- Provide support with tax regulations and policies to new and existing clients.
- Conducted outreach to customers using both telephone and email channels to confirm and update account details.
- Answering a high volume of calls and emails, providing support with various tax-related questions for Saskatchewan tax programs.
- Processing applications and creating tax accounts for business use.
Mail / Scanning File Clerk
Saskatchewan Ministry of Finance
Regina, SK
09.2019 - 10.2021
- Process payments received via mail.
- Prepare and mail out correspondence to taxpayers.
- Scan, upload, and file correspondence (paper/digital).
- Input, edit and update spreadsheets and databases.
- Prepare documents for the deposit team, i.e. wire payments, U.S. checks.
Customer Service / Loader
Lowes
Regina, SK
03.2018 - 08.2018
- Assist customers with inquiries about products.
- Load and unload various products from vehicles for customers.
- Restock shelves and move products to desired locations.
Records Management Administrative Support
Ministry of Energy and Resources - Lands and Mineral Tenure Branch
Regina, SK
12.2015 - 09.2016
- Scanned documents and maps into an electronic database.
- Creating an inventory of records.
- Prepared boxes to send to the archives.
Facility Staff / Field Personnel
Regina Soccer Association / FC Regina
Regina, SK
06.2014 - 06.2016
- Open and close the facility/fields.
- Customer service.
- Responding to public inquiries.
- Handling registrations, processing payments.
- Setting up fields for sporting events.
Education
High School Diploma -
Dr. Martin LeBoldus High School
Regina, SK06-2012
Some College (No Degree) - Computer Science
University of Regina
Regina, SKSome College (No Degree) - Computer Engineering Technologies
Saskatchewan Polytechnic
Moose Jaw, SKSome College (No Degree) - Business
Lakeland College
Lloydminster, ABSkills
-Advanced knowledge of Microsoft programs
-Proficient data-entry ability
-Excellent customer service
-Energetic, hardworking, and a quick learner
-Positive attitude
-Superior office organization and time management skills
-Excellent ability to work as part of a team or individually
Timeline
Financial Services Representative
Saskatchewan Ministry of Finance
05.2024 - Current
Client Service Representative
Saskatchewan Ministry of Finance : Revenue Division
10.2021 - 05.2024
Mail / Scanning File Clerk
Saskatchewan Ministry of Finance
09.2019 - 10.2021
Customer Service / Loader
Lowes
03.2018 - 08.2018
Records Management Administrative Support
Ministry of Energy and Resources - Lands and Mineral Tenure Branch
12.2015 - 09.2016
Facility Staff / Field Personnel
Regina Soccer Association / FC Regina
06.2014 - 06.2016
High School Diploma -
Dr. Martin LeBoldus High School
Some College (No Degree) - Computer Science
University of Regina
Some College (No Degree) - Computer Engineering Technologies
Saskatchewan Polytechnic
Some College (No Degree) - Business
Lakeland College
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