Desmond Osabu

• Educated tax clients on tax policies/regulations and potential consequences of non-compliance, promoting responsible tax behaviors.
• Provided comprehensive client support throughout collections processes by addressing inquiries promptly and offering solutions as needed.
• Documented all daily collection actions and delinquent account activities by uploading information to the computer database.
• Collected outstanding debts to maintain the financial health of accounts.
• Conducted thorough investigations to locate hard-to-find debtors and non-compliant entities, leading to successful collections.
• Reduced delinquency rates by implementing strategic follow-up schedules.
• Improved payment compliance by developing customized payment plans tailored to individual financial situations.
• Improved tax client relations through effective communications and dispute resolution strategies, cultivating trust among clients and colleagues alike.

• Effectively operated various equipment to assemble products to ensure quality and complete orders accurately.
• Monitored inventory levels and reported shortages appropriately for replenishment.
• Helped to improve distribution center efficiency by following strict assembly protocols.
• Followed safety guidelines to reduce workplace accidents, helping to achieve the most safe Loblaw distribution center in Canada.
• Coordinated with supervisors to implement process improvements.
• Demonstrated flexibility in learning/adapting to various assembly skills and equipment, allowing for seamless transition between different departments and projects as needed.
• Collaborated effectively with team members to meet daily assembly target

• Maintained human resources information system and kept employee files up to date and accurate.
  Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
• Conducted job analyses to ensure accurate job descriptions and requirements.
• Conducted regular performance evaluations to identify areas for growth and development.
• Coordinated training sessions for improved team skills and knowledge.
• Effectively managed payroll processing ensuring accuracy and compliance with government regulations.
• Supported managers in addressing employee concerns, fostering positive workplace relationships by facilitating open communication.
• Facilitated exit interviews, gathering valuable feedback for organizational improvement.

• Delivered exceptional customer service by leveraging extensive knowledge of bank's products and services to address inquiries/concerns, creating welcoming and positive experiences.
• Opened and managed accounts, assisted in cashing checks, new checkbook and card requests/replacements, and money transfers.
• Contributed to sales growth by upselling financial products and services based on individual customer requirements.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Effectively managed branch ATM by daily cash replenishments and reconciliation.
• Collaborated with staff members to enhance customer service delivery and increase client satisfaction rates.

• Processed payroll information by collecting, entering, and calculating data.
• Updated employee files with new details such as changes in address or salary levels.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Reduced payroll discrepancies by conducting thorough audits and reconciliations of employee records.
• Participated in payroll software updates, testing new features to maximize departmental efficiency.

• Received, verified, and processed invoices from vendors and suppliers.
• Reconciled invoices with purchase orders (POs) and vendor statements.
• Tracked project expenditures and petty cash.
• Coded invoices and entered various data for accurate financial records.
• Provided customer care support for vendors and payroll support for employees.