Hi, I’m
Keidy Cabarcas
Kitchener,ON
Summary
Experienced administrative professional with expertise in payroll management, tax compliance, and financial administration. Managed payroll for 30 employees, ensuring accuracy and confidentiality. Oversaw monthly reconciliation, government tax filings, and invoicing. Implemented efficient record filing systems and managed petty cash funds. Skilled in QuickBooks and Microsoft Dynamics. Dedicated to maintaining financial integrity and compliance.
Overview
14
years of professional experience
1
Certification
Work History
TTECRemote
Senior Customer Service Specialist
06.2022 - Current
Job overview
- Delivered top-notch customer support to clients, ensuring their needs were met effectively.
- Boosted customer satisfaction through proactive strategies, addressing concerns with forward-thinking solutions.
- Prioritized quick response times by promptly answering customer calls, minimizing on-hold wait times for a better experience.
- Identified and resolved customer issues by clarifying concerns and determining the root cause of problems related to products or services.
- Responsively fulfilled customer requests for products, services, and company information.
- Provided personalized advice and assistance, paying close attention to individual customer needs and preferences.
Aruba Happy RentalsAruba
Administrative Assistant
01.2018 - 06.2019
Job overview
- Submitted comprehensive reports detailing payroll activities, ensuring accuracy and compliance.
- Managed payroll data entry and processing for 30 employees, adhering to company protocols and standards.
- Safeguarded employee privacy by maintaining strict confidentiality in payroll operations.
- Provided timely and knowledgeable responses to employee inquiries and requests for information.
- Updated employee files promptly with changes such as address updates or salary adjustments.
- Investigated daily variances and rectified errors to ensure accurate financial records.
- Reconciled account information monthly, cross-referencing with bank statements for accuracy.
- Supervised daily bookkeeping operations, overseeing accounts receivable, accounts payable, banking reconciliation, and disbursements.
- Monitored accounts receivable and payable to ensure prompt processing.
- Processed various payments and documents, including invoices, journal vouchers, employee reimbursements, and statements.
- Facilitated system migration and software updates by transferring data and documents as necessary.
- Prepared accurate billing statements and invoices for customer properties, meticulously recording transaction details.
- Contacted clients with overdue accounts to establish payment plans and explore restructuring options.
- Tracked invoices, receipts, and deposit slips
- Prepared and dispatched invoices to customers, managing payments and updating account records.
- Reviewed vendor invoices for proper documentation and validity before processing payments.
- Managed monthly government tax filings and payments, ensuring compliance with regulatory requirements.
Universal Aviation Aruba N.V.Aruba
Administrative Assistant
03.2012 - 12.2017
Job overview
- Record filing system, enhancing document organization and accessibility.
- Efficiently managed a high volume of outbound calls related to reconciling delinquent accounts.
- Produced, distributed, and monitored over 150 monthly invoices for aviation business operations.
- Oversaw monthly reconciliation schedules for designated accounts, ensuring accuracy and timeliness.
- Conducted targeted collections efforts on accounts overdue by more than 30 days.
- Managed costs, billing, and resolved financial discrepancies by leveraging Quickbooks and Microsoft Dynamics software.
- Proactively identified and resolved billing variances to uphold system accuracy and reliability.
- Prepared and dispatched invoices to customers, processed payments, and maintained accurate account records.
- Reconciled account information monthly, cross-referencing with bank statements for accuracy in the general ledger.
- Responsible for overseeing the main petty cash fund and ensuring its proper management.
- Ensured compliance with petty cash procedures and policies by monitoring cashiers petty cash transactions.
- Conducted regular audits and reconciliations of petty cash funds to maintain accuracy and accountability.
Universal Aviation Aruba N.V. Aruba
Executive Grounhandler
07.2010 - 02.2012
Job overview
- Processed order transactions and generated comprehensive travel documentation and detailed itineraries.
- Addressed customer inquiries promptly and effectively via email, telephone calls, or in-person interactions.
- Assisted customers with trip planning, pricing, and scheduling, providing valuable insights and recommendations.
- Entered and maintained updated customer trip details, reservations, and payment information in the INSYGHT system.
- Greeted passengers warmly, provided clear boarding instructions, and assisted in preparing necessary travel documents.
- Proactively contacted customers to communicate travel conveyance changes and confirm reservations.
- Delivered exceptional service to every customer through active engagement, effective listening, and well-developed interpersonal skills.
Education
AMERICAN HIGH SCHOOLMiami Florida
High School Diploma
DOC OPLEIDINGENAruba
from Management And Leadership
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Strong communication skills, both verbal and written
- Excellent customer service and interpersonal skills
- Detail-oriented and highly organized
- Ability to prioritize tasks and manage time effectively
- Experience with data entry and documentation
- Familiarity with accounting principles and QuickBooks software
- Comfortable handling high-volume inbound and outbound calls and emails
- Adaptability and ability to thrive in fast-paced environments
Languages
English
Full Professional
Dutch
Professional Working
Spanish
Native or Bilingual
Certification
- Excel Level 3 Certificate, InTop Aruba, 2013
- French As A Second Language Level3, CDC Vimont, Laval, QC 2022
Excel Level 3
- Data analysis tools such as pivot tables, macros, and advanced formulas.
- Data visualization techniques, including creating and customizing charts and graphs.
- Data management and manipulation techniques, including using functions like VLOOKUP, INDEX-MATCH, and conditional formatting.
- Working with large datasets efficiently, including data sorting, filtering, and summarization.
- Creating and using Excel templates and customizing the user interface.
- Collaborative features such as sharing workbooks and tracking changes.
Timeline
Senior Customer Service Specialist
TTEC
06.2022 - Current
Administrative Assistant
Aruba Happy Rentals
01.2018 - 06.2019
Administrative Assistant
Universal Aviation Aruba N.V.
03.2012 - 12.2017
Executive Grounhandler
Universal Aviation Aruba N.V.
07.2010 - 02.2012
AMERICAN HIGH SCHOOL
High School Diploma
DOC OPLEIDINGEN
from Management And Leadership