Keerthan Bonagiri
Niagara Falls,ON
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
2
2
years of professional experience
Work History
Technical Support Advisor
Concentrix
09.2023 - Current
- Point of contact for technical inquiries about hardware, software, or other designated client products
- Listen attentively to customer needs and concerns; demonstrate empathy while maximising opportunity to build rapport with the customer
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
- Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Prepare complete and accurate work including appropriately notating of accounts as required.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
Assistant Manager
Dominos
10.2021 - 08.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Great written and oral communication skills
- Experienced in Multitasking, adapt and cope with challenging situations
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Administrative Assistant
Sault college
09.2021 - 12.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Post-Graduation diploma - Project management
Sault College
04.2022
Bachelor’s Distinction - Mechanical Engineering
SR Engineering College
06.2020
Skills
- Proficiency in using softwares (MS Word, Excel, PowerPoint, Project, Office Suite, Google Workspace)
- Good knowledge of office equipment operation (Copiers, Printers, Scanners etc)
- Attention to detail and Accuracy in work
- Ability to multitask and prioritize tasks effectively
- Professionalism and proactive in work
- Customer Service
Additional Information
Ability to work full-time, I can start with in two weeks with Post Graduate Work Permit
Languages
English
Full Professional
Hindi
Full Professional
Telugu
Native or Bilingual
Timeline
Technical Support Advisor
Concentrix
09.2023 - Current
Assistant Manager
Dominos
10.2021 - 08.2023
Administrative Assistant
Sault college
09.2021 - 12.2021
Post-Graduation diploma - Project management
Sault College
Bachelor’s Distinction - Mechanical Engineering
SR Engineering College
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