KEERAT KAUR
Calgary,Canada
Summary
Accomplished professional at WestJet Airlines with a strong record in effective communication and issue resolution. Proven ability to enhance customer satisfaction while streamlining expense processing, showcasing service excellence and time management. Demonstrated significant improvements in application performance, reflecting adaptability and commitment to quality assurance.
Overview
8
8
years of professional experience
Work History
Special Project for GSUP
WestJet Airlines
Calgary, Canada
01.2023 - Current
- Handled the processing of guest expense reimbursements.
- Utilized Power BI, Sprinklr, and Trip Archives for precise expense approval.
- Maintained compliance with company policies by thoroughly reviewing expense reports.
- Communicated expense policies and procedures effectively.
- Efficiently processed substantial volumes of expense claims by utilizing exceptional organization and time management.
- Handled sensitive guest information and financial records securely.
Sales and Service Representative
WestJet Airlines
Calgary, Canada
12.2021 - Current
- Book air travel for internal and external guests, answer questions, and provide general information about travel with WestJet.
- Manage pre- and post-booking support efficiently.
- Balanced guest satisfaction with business requirements through strategic decision-making.
- Managed various assigned projects.
- Handled extensive volumes of incoming and outgoing calls promptly.
- Maintained consistency by following approved call center protocols.
- Resolved customer issues by clarifying information and conducting thorough research.
Special Project for Swoop Airlines
WestJet Airlines
Calgary, Canada
12.2021 - Current
- Supported passengers with efficient flight rebooking services.
- Align rebooked itineraries with customer preferences and airline policies.
- Accurately relayed applicable regulations to travelers.
Admin Assistant
World Financial Group
Calgary, Canada
01.2021 - 04.2022
- Organizes and files paperwork systematically.
- Utilized MS Office to compose and prepare various departmental documents.
- Manage scheduling of office meetings and client interactions.
- Routed incoming calls and delivered messages efficiently.
Customer Service Representative
Bajwa Immigration Consultancy
Punjab, India
07.2018 - 06.2020
- Executed detailed studies.
- Advise clients on immigration and visa matters.
- Prepared documentation for application submission.
- Ensured accuracy in application-supporting documents.
Junior Marketing Consultant
Telus Communications
Burnaby, Canada
06.2018 - 12.2018
- Facilitated in-person professional development.
- Successfully managed proprietary and confidential information dissemination for client list.
- Reviewed documents for adequacy and provided feedback.
Customer Service Representative
Panago call center
Burnaby, Canada
02.2017 - 05.2018
- Assisting with inquiries and order taking for Panago customers.
- Coordinated schedules and team assignments.
- Handled telephonic customer orders promptly and courteously.
- Efficiently managed substantial call traffic within set time frames.
Education
High school equivalent -
IndiaSkills
- Effective Time Allocation
- Service Excellence
- Effective Issue Resolution
- Effective Communication
- Customer Insight Evaluation
- Application Performance Improvement
- Proficient Issue Resolution
- Timely Email Response Management
- Responsive to Change
- Telephone etiquette
- Quality assurance
References
References available upon request.
Timeline
Special Project for GSUP
WestJet Airlines
01.2023 - Current
Sales and Service Representative
WestJet Airlines
12.2021 - Current
Special Project for Swoop Airlines
WestJet Airlines
12.2021 - Current
Admin Assistant
World Financial Group
01.2021 - 04.2022
Customer Service Representative
Bajwa Immigration Consultancy
07.2018 - 06.2020
Junior Marketing Consultant
Telus Communications
06.2018 - 12.2018
Customer Service Representative
Panago call center
02.2017 - 05.2018
High school equivalent -
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