Motivated professional with a commitment to hard work and lifelong learning. Effective leader and team player, known for fostering an inclusive and open-minded atmosphere.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Dual Slot Supervisor, Safety Committee
Casino New Brunswick
Moncton, NB
09.2024 - Current
Oversee attendants to ensure exceptional customer service and operational efficiency.
Conducted health and safety meetings to promote workplace compliance and awareness.
Managed monetary transactions between house and customers, ensuring accuracy and efficiency.
City Pool Lead
Waterworks Pools & Spas
Moncton, NB
04.2023 - Current
Scheduled regular site checks to ensure compliance with maintenance standards.
Conducted maintenance assessments, promptly identifying and resolving issues.
Organized maintenance task scheduling to enhance operational efficiency.
Coordinated staff schedules for pool cleaning to maintain service quality.
Manager
Skyzone Greater Moncton
Moncton, NB
09.2022 - Current
Developed customer service protocols that reduced response times significantly.
Facilitated engagement during events as master of ceremonies, enhancing audience interaction.
Established sponsorship opportunities and expanded networking channels for greater outreach.
Head Lifeguard, Youth Leader, Lead Maintenance
YMCA Greater Moncton
Moncton, NB
05.2017 - Current
Directed basketball coaching initiatives, focusing on skill enhancement and teamwork.
Managed upkeep of facility assets to support seamless processes.
Trained new hires on safety protocols, procedures, and customer service standards.
Aquatic Director, Facilities Manager
St.Patrick's Family Centre, Moncton
06.2007 - 03.2017
Executed hiring processes to select qualified candidates for diverse roles.
Maximized instructor availability through effective scheduling of swimming lessons.
Delivered comprehensive programming for swimming lessons, prioritizing skill development and safety.
Conducted First Aid and Lifeguarding instruction and examinations to certify participants.
Education
High School Diploma -
Harrison Trimble High School
Moncton, NB
06-2010
Skills
Dependability and optimism
Leadership qualities
Problem solving
Team-oriented approach
Customer service
Health and safety
Cash handling
Staff coordination
Compliance management
Operations management
Facility maintenance
Scheduling efficiency
Team building
Training development
Effective communication
Policy enforcement
Conflict resolution
Certification
Lifesaving Society - National Lifeguard
Lifesaving Society - Workplace Standard First Aid with CPR-C
Lifesaving Society - Standard First Aid Instructor
Canadian Red Cross - Standard First Aid Instructor
TIANB - Responsible Beverage
Pool & Hot Tub Alliance - Certified Pool Operator
Rescue7 - Joint Health and Safety Committee Program
References
Kathy Guitard, Owner, SkyZone, (506) 866-6788
Peter Kinney, President, Waterworks Pools & Spas, (506) 859-1980
Ashley Robichaud, Slot Manager, Casino New Brunswick, (506) 380-1996