Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kedith Wuensche

West Kelowna,BC

Summary

Dedicated and versatile professional with a diverse background spanning customer service, construction, and retail management, poised to leverage transferable skills into a rewarding career in information technology.

With a solid foundation in customer service cultivated during tenure at Rogers' call center, honed communication and problem-solving abilities, adeptly handling diverse inquiries and ensuring customer satisfaction.

Transitioning into the construction industry, spent seven years learning carpentry skills, teamwork, and attention to detail while assisting with successful completion of multiple housing projects. This experience instilled a methodical approach to problem-solving and a commitment to quality craftsmanship.

Transitioning to the retail sector at Walmart, excelled as a produce stocker, demonstrating efficiency and organization in maintaining optimal inventory levels. Recognized for leadership potential, promoted to the role of meat department manager, effectively leading a team to achieve departmental goals through strategic planning and effective delegation.

Now seeking to pivot career towards information technology, bring a unique blend of customer service, project management, and leadership skills. Eager to apply adaptability, problem-solving prowess, and dedication to excellence in a dynamic IT environment, committed to continuous learning and professional growth to excel in this rapidly evolving field.

Driven by passion for technology and desire to make a meaningful impact, enthusiastic about opportunity to contribute diverse skill set to forward-thinking IT team, while leveraging new opportunities to expand technical expertise and advance career trajectory.

Overview

10
10
years of professional experience

Work History

Meat Department Manager

Walmart
09.2023 - Current
  • Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
  • Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
  • Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
  • Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
  • Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
  • Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
  • Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Evaluated employee performance, providing constructive feedback and coaching to facilitate professional growth within the team.
  • Completed inventory counts, reordered stock, and removed expired items from supply.
  • Streamlined workflow processes within the department, resulting in increased productivity among team members.
  • Collaborated with other department managers to create a cohesive store environment that prioritized customer satisfaction and encouraged repeat business.
  • Worked closely with employees and customers to effectively manage daily operations and communications.
  • Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Produce Associate

Walmart
10.2021 - 09.2023
  • Stocked fruits and vegetables and removed old or poor quality products.
  • Maintained high standards of cleanliness throughout the produce department, adhering to all health code regulations for food handling.
  • Enhanced customer satisfaction by providing efficient, friendly service and maintaining a clean, organized produce section.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Assisted with weekly inventory counts.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Ensured freshness and quality of products by conducting regular inspections and removing expired or damaged items promptly.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Boosted sales by creating attractive fruit and vegetable displays to entice customers.

Carpenter

Dave Pink Contracting
01.2015 - 04.2021
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Optimized workspace organization by maintaining a clean, safe, and efficient work environment throughout each project''s duration.
  • Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Contributed to successful completion of residential and commercial projects by skillfully installing cabinetry, doors, windows, and flooring materials.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
  • Delivered exceptional customer service by addressing client concerns promptly and professionally while keeping them informed of project progress.

Customer Service Representative

Rogers Communications
07.2014 - 09.2014
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Updated account information to maintain customer records.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Kamloops Open Online Learning
Kamloops, BC
06.2024

Skills

  • Staff Leadership
  • Inventory ordering
  • Customer Service
  • Computer Skills
  • Teamwork and Collaboration
  • Task Delegation
  • Merchandising Strategies
  • Cross-Department Collaboration
  • Loss prevention strategies
  • Decision-Making
  • Problem Resolution
  • Professional and Courteous
  • Work Planning and Prioritization
  • Customer Relationship Management
  • Training and Development

Languages

English
Full Professional

Timeline

Meat Department Manager

Walmart
09.2023 - Current

Produce Associate

Walmart
10.2021 - 09.2023

Carpenter

Dave Pink Contracting
01.2015 - 04.2021

Customer Service Representative

Rogers Communications
07.2014 - 09.2014

High School Diploma -

Kamloops Open Online Learning

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Kedith Wuensche