Kea Berberich
Summary
Dedicated and dependable server/bartender with over 2 years of experience working in a fast paced high-volume restaurant. Proven ability to use time wisely while seamlessly working with all staff in order to maintain and smoothly deliver efficient customer service and provide a positive environment for both guests and coworkers. Looking towards furthering my skills and knowledge in the customer service industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Full Time Server/Bartender
East Side Mario's Restaurant
02.2023 - Current
- Provided quick service in a high-volume all-you-can eat restaurant
- Developed extended menu knowledge to provide guests with recommendations and drink pairings to uphold overall sales
- Efficiently used POS to send through and modify guest orders ensuring the kitchen is aware of any specific requests or allergies
- Assisted coworkers during busy hours, running food and taking on extra tables when needed
- Promptly cleaned and reset tables to accommodate high guest turnover minimizing wait times for guests
- Memorized and prepared a variety of cocktails, wines, and beers while providing steady customer service
- Memorized and prepared a variety of cocktails, wines, and beers while providing steady customer service
Full Time Hostess
East Side Mario's Restaurant
04.2022 - 02.2023
- Greeted and conversed with guests making them feel welcome upon arrival
- Operated the front desk by answering phone calls, managing seating rotation, and creating a steady flowing waitlist when necessary
- Actively monitored the restaurant, checking in with servers to maintain dining flow
- Booked reservations and large gatherings over the phone or in person
- Rang in, packaged, and cashed out take-out orders using POS
Education
High School Diploma -
Kitchener Collegiate Institute
Kitchener, ON06.2021
Skills
- Customer Service
- Active Listener
- Multitasking
- Adaptability
- Team Work
- Memorization
Certification
Smart Serve Certified
First Aid / CPR certified - Safety Tree - Cambridge, Ontario
Timeline
Full Time Server/Bartender
East Side Mario's Restaurant
02.2023 - Current
Full Time Hostess
East Side Mario's Restaurant
04.2022 - 02.2023
High School Diploma -
Kitchener Collegiate Institute
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