PAUL BURRY
Experienced Bartender
Toronto,ON
Summary
Motivated, service-oriented Bartender/Server with 10 + years experience. Extensive wine, beer and cocktail knowledge. Creative with developing new mixology recipes. Good money handling, problem solving, and time management.
Overview
13
13
years of professional experience
Work History
Level 2 Bartender/Server (Seasonal Full Time)
Hilton Toronto
Toronto, ON
06.2023 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
Patient Administrative Associate
Sunnybrook Health Sciences Centre
Toronto, ON
01.2021 - Current
- Responsible for the co-ordination and registration of patients including, trauma patients and unidentified persons
- Respond to inquiries for both internal and external customers, including Toronto Police Service, Critical Ontario, and the general public.
- Provide administrative support services such as filing, faxing, photocopying and scanning documents.
Health Team Receptionist
Inner City Family Health Team
04.2015 - 04.2021
- Provided clinical administrative support to the health care team
- Met needs of homeless and, clients at risk of homelessness by assisting in obtaining housing, identification, social assistance.
- Provided back up support to providers with high risk/violent clients when required
- Escorted clients to various specialty appointments and emergency departments when needed.
Lead Bartender/Server
Destingo Italian Restaurant
Toronto, ON
12.2013 - 07.2015
- Managed bar area, cocktail design, menu.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Reinvented classic cocktails to complement new menu options.
- Enthusiastically Informed customers of daily specials and signature menu items.
- Explained menu items, describing ingredients and cooking methods
- Operated POS terminals to input orders, split bills and calculate totals.
- Developed rapport with guests, and assisted in generating repeat business by providing exceptional customer service.
Bar Manager/Bartender (temporary Position)
Muzik Nightclub
05.2014 - 09.2014
- Developed and implemented bartender training programs, policies and procedures.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Poured wine, beer and cocktails for patrons.
- Implemented opening and closing functions to maintain operational standards.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Lead Bartender/Server Shift Leader
Pulcinella Restaurant
Toronto, ON
09.2010 - 01.2014
- Worked as a team member and leader.
- Prepared and designed cocktail menu for restaurant, and special events.
- Communicated with hosts, bussers, and kitchen staff to prepare and serve customers.
- Maintained up to date knowledge of menu items, ingredients, and product knowledge
- Interacted and engaged with patrons to promote friendly environment.
- Verified legal drinking age before serving beer, wine, and spirits.
- Calculated charges, issued table checks and collected payments from customers.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained and acclimated new servers to restaurant's culture and operations.
- Leveraged proper serving etiquette to promote inviting dining atmosphere.
Education
Smart Serve Certified
01-2023
Non Violent Crisis Intervention Instructor
Crisis Prevention Institute
07-2022
Some College (No Degree) - Nursing
George Brown College
01-2001
Skills
- Service Oriented
- Staff Training
- Extensive Wine and Spirits Knowledge
- Health Codes Compliance
- Suggestive Selling
- Outstanding Customer Service
- Handling Complex Customers
- AODT Certified
Timeline
Level 2 Bartender/Server (Seasonal Full Time)
Hilton Toronto
06.2023 - Current
Patient Administrative Associate
Sunnybrook Health Sciences Centre
01.2021 - Current
Health Team Receptionist
Inner City Family Health Team
04.2015 - 04.2021
Bar Manager/Bartender (temporary Position)
Muzik Nightclub
05.2014 - 09.2014
Lead Bartender/Server
Destingo Italian Restaurant
12.2013 - 07.2015
Lead Bartender/Server Shift Leader
Pulcinella Restaurant
09.2010 - 01.2014
Smart Serve Certified
Non Violent Crisis Intervention Instructor
Crisis Prevention Institute
Some College (No Degree) - Nursing
George Brown College
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