KAZUTO MURAMATSU
Vancouver,BC
Summary
More than 3 years of experience working for high-end hotel as a team captain in Japan. I'm a diligent player committed to providing exceptional guest services by directing staff,managing bookings,resolving common customer service issues and contribute to sales promotion.
I have knowledge of hospitality industry, sales planning and sales promotion.
Overview
5
5
years of professional experience
Work History
Food and Beverrage Department
Hotel New Otani
04.2019 - 10.2023
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Contributed to event marketing, sales and brand promotion.
- Proposed, built and implemented strategies for creative business promotion.
- Collaborated with marketing team for prompt promotion of products.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Developed and implemented marketing strategies to promote hotel services.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
Education
Hospitality And Tourism Management
Japan Hospitality College
Tokyo Japan03.2019
Skills
- Guest services management
- Interpersonal communications
- Hospitality
- Outstanding communication skills
- Marketing
- Promotions
- Customer Service
- Food safety practices
Languages
Japanese
Native or Bilingual
English
Limited Working
Spanish
Elementary
Affiliations
- Cornerstone international community college student
- Work possible from April 1st
Timeline
Food and Beverrage Department
Hotel New Otani
04.2019 - 10.2023
Hospitality And Tourism Management
Japan Hospitality College
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