Jollebee G. Culango
Toronto, 12 Goldfinch Ct 1212,ON
Summary
FOOD AND CUSTOMER SERVICE SPECIALIST
Dynamic leader with a proven track record at BKLD Cafe and Banco de Oro, enhancing customer experiences through exceptional service management and interpersonal communications. Demonstrating expertise in customer complaint resolution and team performance monitoring, consistently elevating customer satisfaction and operational efficiency. Strong background in hospitality and marketing, adept at creating memorable experiences for customers while driving business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Food and Service Supervisor
BLKD Cafe
03.2023 - 06.2024
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Mentored junior staff members, fostering professional development and career growth opportunities within the company.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Multitask jobs (Baker and Food and service Supervisor at the same time)
- Supervised a group of 5 members
Baker
BLKD Cafe
03.2023 - 11.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Bank Teller
Banco De Oro
08.2014 - 04.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Bachelors - Marketing Management
Cor Jesu College
Digos City Philippines06.2013
Skills
- Guest complaint resolution
- Guest services management
- Interpersonal communications
- Hospitality
- Marketing
- Guest experiences
- Guest accommodations
- Sales
- Front office staff
- Multitasking
- Adaptability
- Team performance monitoring
Languages
English
Professional Working
Certification
Cookery Certification
Timeline
Food and Service Supervisor
BLKD Cafe
03.2023 - 06.2024
Baker
BLKD Cafe
03.2023 - 11.2023
Bank Teller
Banco De Oro
08.2014 - 04.2024
Bachelors - Marketing Management
Cor Jesu College
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