Kazi Istiak
Halifax,Nova Scotia
Overview
2
2
years of professional experience
Work History
End User Support Technologist
EIT Helpdesk, Saint Mary's University
Halifax, NS
11.2022 - Current
- IT support, troubleshooting and resolving issues through in-person and phone channels while meticulously documenting incidents
- Proficient in account management in Microsoft Azure and Active Directory, ensure seamless user account operations.
IT Security Specialist Assistant
Enterprise IT, Saint Mary’s University
Halifax, NS
01.2024 - 04.2024
- Investigate and respond to cybersecurity threat alerts, monitor network firewall traffic, and reporting.
- Administrating vulnerability detection and user risk management, cyber security awareness training including Beauceron portal management
- Ongoing project on Zscaler implementation, including ZIA, ZPA, ZDX for faculty and staffs.
IT Service Desk Analyst
Grant Thornton LLP
Halifax, NS
01.2023 - 08.2023
- Resolved over 1,100 triage tickets and 200 IT incidents for 8,500+ employees, contributing to the company’s annual revenue of $6.6 billion. Actively participated in server management, desktop support, device autopiloting, inventory management, and security implementation.
- Acquired expertise in Active Directory, Microsoft Azure, firewalls, network security, and device protection, demonstrating a commitment to hands-on problem-solving and a comprehensive understanding of network dynamics beyond standard responsibilities.
Education
Bachelor of Science - Computing Science
Saint Mary's University
Halifax, NS08-2024
Skills
- Programming Languages: Java, Python, JavaScript, MySQL, VBNet, C, C, PHP, MongoDB, React, HTML, Tailwind CSS
- Cyber Security, Networking, Penetration Testing, Risk Assessment, Vulnerability Management, Incident Response, Kali Linux, Ubuntu
Projects
Integrated Network Security and Penetration Testing: Led a team of 3 in vulnerability and risk assessments using Nessus and Nmap; executed ethical hacking with Kali Linux on Metasploitable, covering TCP/IP attacks, packet sniffing, IP spoofing, and denial-of-service attacks.
Full Stack Development – Ecommerce Website: Developed the front-end of "Shoetastic" and implemented back-end functionality for user registration, authentication, and data storage in a MySQL database. Created a real-time feedback system for product reviews.
Software Development – Woodland Conservation Project: Developed conservation software using HTML, JavaScript, ReactJS, and Tailwind CSS, focusing on user experience and security.
References
- Byron McKenzie, General Manager, IT, Grant Thornton LLP, Byron.Mckenzie@ca.gt.com
- Lorraine Helson, Team Lead, EIT Helpdesk, Saint Mary’s University, Lorraine.Helson@smu.ca
Timeline
IT Security Specialist Assistant
Enterprise IT, Saint Mary’s University
01.2024 - 04.2024
IT Service Desk Analyst
Grant Thornton LLP
01.2023 - 08.2023
End User Support Technologist
EIT Helpdesk, Saint Mary's University
11.2022 - Current
Bachelor of Science - Computing Science
Saint Mary's University
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