Kazi Istiak
Halifax,N.S.
Summary
Self-motivated 3rd Year Computing Science student at Saint Mary's University. Proficient in Advanced Programming, Cyber Security, Penetration Testing, and Software Development. Experienced in diverse projects, recognized for teamwork, adaptability, and strong communication. Eager to apply and expand expertise in Software Engineering, Information Technology, and Cybersecurity.
Overview
1
1
year of professional experience
1
1
Certification
Work History
End User Support Technologist
Saint Mary's University
11.2022 - Current
- Responsive IT support, troubleshooting and resolving issues through in-person and phone channels while meticulously documenting incidents.
- Efficiently managing 15 to 20+ tickets daily. Strong multitasking in a dynamic environment and my expertise extends to configuring and auditing student, faculty, and staff computers for optimal functionality, contributing to software compliance and heightened security.
- Proficient in account management in Microsoft Azure and Active Directory, I ensure seamless user account operations. Proactively identifying issues, including security threats and telecom/desktop concerns, assign them to relevant teams, enhancing overall security and operational efficiency in IT.
Co-op, Information Technology Analyst
Grant Thornton LLP
01.2023 - 08.2023
- Successfully managed and resolved diverse user support issues encompassing software, hardware, and network challenges through multiple channels, including phone, email, in-person, and remote-control software.
- Demonstrated efficiency and professionalism by resolving over 500+ tickets and completing 200+ tasks, showcasing a steadfast commitment to delivering top-tier technical support.
- Acquired expertise in Active Directory, Microsoft Azure, and Endpoint management, involving user account administration, password policies, Bitlocker Key and ensuring consistent user experiences in virtual desktop (VDI) sessions.
- Effectively addressed device compromise issues, showcasing a sharp ability to identify and swiftly resolve security threats, bolstering the organization's overall security posture.
- Demonstrated versatility by actively participating in server room activities, showcasing a commitment to hands-on problem-solving and contributing to a comprehensive understanding of network dynamics beyond standard responsibilities.
Education
Bachelor of Science - Computing Science
Saint Mary's University
Halifax, NS12.2024
Skills
- Programming Languages: Java, JavaScript, VBNet, C
- Web Technologies: HTML5, CSS3, Tailwind CSS, ReactJS, Node JS, MongoDB
- Database: MS SQL Server, MySQL
- Version Control: Git, GitHub
- Problem Solving, Troubleshooting, IT Support, Written and Verbal communication
- Cyber Security, Networking, Penetration Testing, Risk Assessment, Vulnerability Management
- Teamwork Leadership, Written and Verbal communication, Detail Oriented
Certification
CompTIA PenTest+ (Ethical Hacking), Actively pursuing penetration testing certification, I gain hands-on experience using Oracle VM Manager, Kali Linux, Metasploitable, and DVWA. Proficient in Nmap, Nessus, Wireshark, I identify vulnerabilities, run exploits, and offer post-delivery support.
Volunteer Experience
- Mobile Application Developer, Northwood Homecare Inc, Dartmouth, N.S., 01/2022, 04/2022, Led a 4-member team as a project manager for a Mobile App Development course. Designed GitHub Actions for continuous integration, automated releases. Developed a 3-page blog and custom CMS admin page, including an accessible on-screen keyboard for Cerebral Palsy. Implemented full-stack web app with Bootstrap, Node, Express, and MongoDB. Enforced CRUD standards for efficient database operations.
References
Byron McKenzie, General Manager, IT, Grant Thornton LLP, Byron.Mckenzie@ca.gt.com
Lorraine Helson, Team Lead, EIT Saint Mary's University, Lorraine.Helson@smu.ca
Projects
Integrated Network Security and Penetration Testing with Data Communication and Networking: Led a project with 3 students, conducting comprehensive vulnerability assessments with Nessus and Nmap. Prioritized vulnerabilities based on service impact, executed ethical hacking with Kali Linux on Metasploitable, covering TCP/IP attacks, packet sniffing, IP spoofing, and denial-of-service attacks. Applied theoretical knowledge in hands-on lab scenarios for practical experience.
Software Development: Woodland Conservation Project, Innovatively crafted cutting-edge conservation software utilizing HTML, JavaScript, React, Tailwind CSS and DOM Manipulation. Devoted over 50 hours individually to meticulously design a seamless web application, prioritizing the user experience for optimal engagement and usability. Implemented stringent security measures to enhance robustness and minimize vulnerabilities, ensuring optimal engagement and usability for woodland conservation sites.
https://ugdev.cs.smu.ca/~group24H/
Languages
English
Full Professional
Timeline
Co-op, Information Technology Analyst
Grant Thornton LLP
01.2023 - 08.2023
End User Support Technologist
Saint Mary's University
11.2022 - Current
Bachelor of Science - Computing Science
Saint Mary's University
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