Kaylyn Faykes
Thunder Bay,Canada
Summary
Detail-oriented professional with experience in business operations, customer service, order coordination, and inventory management. Skilled in effective communication, vendor and customer follow-up, order processing, record maintenance, and shipment coordination. Strong knowledge of Microsoft Word and Excel, with a quick adaptability to new systems.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Supply Chain Associate
Fastenal
Thunder Bay, Canada
11.2023 - Current
- Respond to daily emails regarding customer orders and branch transfer requests, ensuring information is communicated accurately and promptly.
- Communicate with customers, vendors, and branch locations regarding orders, product availability, and delivery timelines.
- Follow up with vendors to obtain order updates, resolve delays, and communicate expected delivery timelines.
- Process invoices and assist with maintaining accurate order and inventory information.
- Prepare and coordinate customer orders and branch transfers for timely shipment and delivery.
- Receive daily deliveries, verify incoming products, label shipments, and organize stock.
- Maintain accurate and organized warehouse locations, equipment, and inventory.
- Prepare customer quotes and respond to new customer inquiries.
- Maintain and restock vending machines at multiple customer locations while communicating with customers regarding their needs.
- Implemented changes to improve daily operations and streamline workflow.
Warehouse Associate
Softmoc Inc.
Thunder Bay, Canada
11.2022 - 11.2023
- Processed and prepared online customer orders for shipment, ensuring orders were accurate and completed within required timelines.
- Received and organized daily inventory in the warehouse to maintain stock accuracy. daily inventory, ensuring accurate stock levels for seamless operations.
- Supported sales staff by responding to product inquiries and fulfilling inventory requests. with product inquiries, inventory needs, and locating merchandise.
- Scanned and processed incoming stock in preparation for display and sale.
- Maintained organization of warehouse inventory through systematic categorization and labeling. and maintained efficient product locations.
- Assisted with shipping operations by preparing and dispatching customer orders.
- Contributed to a safe work environment by maintaining cleanliness and organization of the warehouse. and organization of warehouse, contributing to a safe and efficient work environment.
Automotive Detailer
Enterprise Rent-A-Car
Thunder Bay, Canada
10.2021 - 11.2022
- Communicated vehicle pickup, return, and transportation information to customers, ensuring clarity and satisfaction.
- Provided customer transportation between Enterprise branches while maintaining a professional customer-service experience.
- Coordinated timely vehicle deliveries and retrievals for repairs and dealerships, enhancing operational efficiency.
- Completed vehicle inspections and documented damage, fuel levels, and vehicle condition.
- Performed routine vehicle preparation and ensured vehicles met company standards before customer use.
- Managed multiple daily priorities with attention to detail, consistently meeting time-sensitive requirements.
Owner
In The North Co.
Thunder Bay, Canada
08.2020 - 10.2022
- Processed customer orders from initial inquiry through production, shipping, and delivery.
- Processed customer orders from inquiry through production and delivery, ensuring timely fulfillment and customer satisfaction.
- Communicated with customers regarding order details, timelines, and delivery arrangements.
- Created and managed engaging social media posts across multiple platforms to enhance brand visibility and customer interaction.
- Enhanced brand visibility by creating and managing social media posts.
- Maintained website content, product information, and online listings.
- Coordinated order preparation, shipping, and delivery to maintain consistent lead times and meet customer expectations.
- Managed multiple administrative and operational responsibilities independently.
Production/Shipping Specialist
Rocky Mountain Decals
Thunder Bay, Canada
10.2017 - 05.2020
- Responded promptly to customer emails and phone calls regarding orders, products, and delivery timelines.
- Followed up with customers to clarify order details and ensure customer satisfaction.
- Developed and maintained product listings and website content across multiple platforms to enhance online visibility.
- Coordinated national and international shipping arrangements, ensuring compliance with shipping requirements and timely delivery.
- Operated industrial printers to create wallpaper and decals, followed by cutting, weeding, and taping to prepare orders for timely delivery to customers.
- Processed, organized, and packaged customer orders for shipment, contributing to accurate and efficient order fulfillment.
- Created and organized digital files for wallpaper, wall decals, and custom products.
Education
Ontario Secondary School Diploma -
Westgate Collegiate and Vocational Institute
Thunder Bay, ONSkills
- Administrative and office support
- Email and phone communication
- Customer service communication
- Vendor communication
- Order coordination
- Invoice processing
- Microsoft Word
- Microsoft Excel
- Data entry maintenance
- Logistics coordination
- Inventory tracking
- Problem solving
- Attention to detail
- Time management
- Prioritization
- Collaborative teamwork
- Team-based work
Certification
- Ontario Driver's Licence, Class G
- WHMIS, 2026
- Forklift Safety Certification, 2026
Timeline
Supply Chain Associate
Fastenal
11.2023 - Current
Warehouse Associate
Softmoc Inc.
11.2022 - 11.2023
Automotive Detailer
Enterprise Rent-A-Car
10.2021 - 11.2022
Owner
In The North Co.
08.2020 - 10.2022
Production/Shipping Specialist
Rocky Mountain Decals
10.2017 - 05.2020
Ontario Secondary School Diploma -
Westgate Collegiate and Vocational Institute