Kaylee Ross
Kingston,ON
Summary
Organized and dependable 2nd year university student successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to learn new skills, meet team goals, and gain professional experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Orientation Coordinator (Volunteer)
Queen's Arts And Science Undergraduate Society
01.2024 - 09.2024
- Enhanced student orientation experience by designing and implementing comprehensive orientation programs.
- Recruited, trained, and supervised a team of ~6 orientation leaders who effectively facilitated small group discussions and activities.
- Collaborated with various departments to develop informative presentations about campus resources and services.
- Created inclusive and diverse activities for new students, fostering a welcoming environment and promoting social connections.
Guest Service Server
Fionn MacCool's Irish Pub And Restaurant
04.2023 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Created a friendly and welcoming environment to ensure an enjoyable guest experience.
Cashier/Merchandiser
Dollarama
05.2020 - 08.2022
- Enhanced customer satisfaction by providing efficient transactions and reduced waiting times.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Bachelor of Science - Biology And Psychology
Queen's University
Kingston, ON04.2026
High School Diploma -
Lo-Ellen Park Secondary School
Sudbury, ON06.2022
Skills
- Volunteer Management
- Effective Communication
- Event Planning
- Time Management
- Attention to Detail
- Fast Learning
- Organizational Skills
Accomplishments
I competed in the Sudbury Kiwanis Festival in the singing division for 4 years (2018-2021), advancing to the provincial level each year and achieving 2nd place at the Ontario Music Festival Association (OMFA) provincial competition in 2021.
Affiliations
- Queen's WiSE Chapter - Podcast Editor
- Queen's Naturopathic Society - Content Team
- Queen's ASUS Orientation - Executive
Certification
- Healthcare and Sciences Research Workshops 2023/24
- Smart Serve Certified
Languages
English
Native or Bilingual
Timeline
Orientation Coordinator (Volunteer)
Queen's Arts And Science Undergraduate Society
01.2024 - 09.2024
Guest Service Server
Fionn MacCool's Irish Pub And Restaurant
04.2023 - 08.2023
Cashier/Merchandiser
Dollarama
05.2020 - 08.2022
Bachelor of Science - Biology And Psychology
Queen's University
High School Diploma -
Lo-Ellen Park Secondary School
- Healthcare and Sciences Research Workshops 2023/24
- Smart Serve Certified
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