KAYLEE RAMIREZ
Hollister
Summary
Dynamic and results-driven professional with experience at T.J. Maxx, excelling in customer service and support. Proven ability in data collection and analysis, coupled with effective communication skills. Recognized for resolving customer issues promptly, enhancing satisfaction, and fostering teamwork in fast-paced environments. Committed to delivering high-quality results and maintaining confidentiality.
Overview
6
6
years of professional experience
Work History
Sales Associate
T.J. Maxx
Hollister
06.2023 - 03.2025
- Processed customer transactions accurately and efficiently at busy retail location.
- Assisted customers with product inquiries and provided excellent service.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Handled cash, credit, and return transactions following company policies.
- Resolved customer complaints promptly to ensure satisfaction during checkout.
Office Assistant Trainee
American Job Center
Hollister
07.2019 - 08.2019
- Produced high-quality communications for internal and external use.
- Interacted with customers by phone, email, or in person to provide information.
- Entered client data using CAP 60 software, following procedures to keep information private.
- Recognized client, customer service issues prior to escalation, and applied appropriate techniques for effective resolution.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to the appropriate staff.
Education
High School Diploma -
San Benito High School
Hollister, CA08.2025
Skills
- Data collection and analysis
- Spreadsheet management
- Administrative support
- Customer service and support
- Teamwork and collaboration
- Effective communication
Accomplishments
- Perfect Attendance, 2019-2020
- Honor Roll, 2020-2022
Extracurricular Activities
Community Food Bank of San Benito County Volunteer, 2019 AVID Graduation Committee, 2021-2022 AVID Club, 2021-2022
Languages
- English
- Spanish
Timeline
Sales Associate
T.J. Maxx
06.2023 - 03.2025
Office Assistant Trainee
American Job Center
07.2019 - 08.2019
High School Diploma -
San Benito High School
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