Kaylee Childs
Winnipeg,MB
Summary
Dedicated Customer Service Representative with a proven track record of delivering exceptional support and efficiently resolving inquiries. Expertise in communication and problem-solving has consistently enhanced customer satisfaction and loyalty. Recognized for improving team performance through the sharing of best practices in service operations.
Overview
4
4
years of professional experience
Work History
Inside Sales/ Inventory Specialist
Triple M Sales
Winnipeg, Manitoba
04.2025 - Current
- In-house 1st Aider and Health & Safety Rep.
- Interact with customers professionally, facilitating clear communication concerning order specifics, and providing prompt updates on back orders and shipping status.
- Accurately picked and packed required orders for efficient processing. Filled out bills of lading (BOL) to document shipments. I talked with couriers to schedule timely pickups.
- Applied foundational technical skills to develop and launch a systematic filing solution from scratch.
- Achieve inventory precision by implementing adjustments and fostering consistent dialogue with Head Office.
- Coordinate purchase orders, facilitate receiving operations, and administer invoicing, along with inventory transfers.
- Maintained regular correspondence with branches and team members across multiple platforms, including Teams, email, and phone.
Inside Sales Representative
Royal Building
Winnipeg, MB
02.2023 - Current
- Greet and assist over 100 customers daily with a friendly demeanor.
- Handled cash and card payments exceeding $10,000 per shift accurately.
- Coordinated with warehouse to ensure inventory levels were consistently maintained.
- Consistently uphold organized filing processes.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Assisted in resolving customer complaints in a prompt manner.
Inside Sales Rep
FORMATIONS INC
Winnipeg, MB
10.2023 - 01.2024
- Enhanced logistics system optimizing cost-efficiency.
- Managed a high volume of orders and customer inquiries.
- Executed timely and accurate invoicing and returns.
- Utilized CRM software to track sales progress and communicate with team members.
- Followed up on pending orders and inquiries in a timely manner.
Customer Service Champion
KAYCAN LTD
Winnipeg, MB
05.2021 - 10.2023
- Efficiently took and processed orders across diverse communication methods.
- Optimized workflow through effective management of daily freight.
- Prevented loss of paperwork through improved filing system, enhancing time management.
- Executed daily deposits with accuracy to maintain financial accountability.
- Prevented key account losses by researching discrepancies and correcting problems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Microsoft Fundimentals -
Google Certificate Program
Coursera05-2025
ADSP (American Deaf Studies Program) - American Sign Language
Red River College of Applied Arts, Science And Technology
Winnipeg, MB03.2020
Linguistics & Anthropology -
University of Winnipeg
Winnipeg, MB02.2019
Skills
- First aid certified
- ASL (American Sign Language)
- Skilled in Oracle, SAP, Teams, and Business Central
- Comprehensive product understanding
- Reliable team member
- Sales order management
- Organized and meticulous
- adept multi-tasker
- Conflict resolution
- Relationship building and management
- High-quality client assistance
- Detail-oriented data input
- Driver certification
- Proficient in Microsoft programs
- Knowledge of CRM systems
- Knowledge of Oracle systems
- Familiarity with Business Central platforms
- Skilled in document-filing procedures
- Knowledgeable in freight procedures
- Driven professional
- Constructive approach
- Collaborative teamwork
- Autonomous task management
- Emphasis on accuracy
- Creative problem solving
- Effective verbal and written communication
Timeline
Inside Sales/ Inventory Specialist
Triple M Sales
04.2025 - Current
Inside Sales Rep
FORMATIONS INC
10.2023 - 01.2024
Inside Sales Representative
Royal Building
02.2023 - Current
Customer Service Champion
KAYCAN LTD
05.2021 - 10.2023
Microsoft Fundimentals -
Google Certificate Program
ADSP (American Deaf Studies Program) - American Sign Language
Red River College of Applied Arts, Science And Technology
Linguistics & Anthropology -
University of Winnipeg