Kayla Woollam
Sun Peaks,BC
Summary
Highly resourceful worker with practical experience in maintaining operational efficiency. Well-prepared to excel in seasonal roles, leveraging adaptability, punctuality, and excellent communication skills. Recognized for strong multitasking abilities and thriving in adapting to changing needs while maintaining high productivity under pressure.
Overview
7
7
years of professional experience
Work History
Ski Lift Operator
Sun Peaks Resort
10.2024 - Current
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Streamlined daily operations by effectively managing queues at busy times, ensuring an enjoyable experience for all guests waiting in line.
- Upheld high standards of cleanliness around the ski lift area, promoting an inviting atmosphere for all guests.
- Operated ticket scanners to verify proper customer tickets and passes.
- Educated guests on proper lift usage, ensuring a safe and enjoyable experience while minimizing risk of accidents or injuries.
- Provided excellent customer service through friendly interaction with guests while answering questions or addressing concerns about the ski lift operations.
- Learned and enforced lift rules, policies and procedures.
- Performed pre-operation inspections and post-operation shutdown procedures.
Casual Dog Walker/House Sitter
Pawshake
11.2022 - 10.2024
- Had approximately 10 recurring dog sitting/walking clients
- Familiarized myself with different dog breeds and their respective needs whilst in my care.
- Successfully administered prescribed medications as directed by the owner, and as directed by the instructions on the medication
- Maintained hygiene practices and cleanliness throughout dog walks and in client homes
- Greeted pet owners warmly to build trust and create lasting relationships.
Training Support Trainer/Aviation Security Officer
Aviation Security Service
07.2019 - 09.2024
- Conduct thorough pre-flight security screening for over 3,000 departing passengers daily, ensuring 100% compliance with established aviation security protocols and regulations
- Co-Facilitated an extensive six week basic training course alongside the wider technical training team, resulting in 16 new recruits successfully completing their basic training
- Consistently perform remedial adhoc training request where required to ensure aviation security protocols and regulations are upheld, reducing training needs by 30%
- Effectively perform mobile, foot, and static patrols in assigned security areas maintaining vigilance to identify, isolate and reduce suspicious activities and behaviour preventing 10 security breaches
- Maintained regular communication and collaboration with 5 external agencies, enhancing overall security effectiveness
- Adhered to all regulations and relevant Aviation Security legislation, including ICAO annex 17 and the Civil Aviation Act
- Supported emergency response efforts by providing real-time updates on evolving situations and coordinating resources as needed.
Load and Queue Management Officer
Aviation Security Services
08.2018 - 07.2019
- Pre-flight baggage screening assistance for departing passengers, ensuring compliance with health and safety regulations
- Maintained engaging communication with passengers to ensure situational awareness resulting in a seamless transition throughout the screening process
- Effectively controlled queues of up to 30 minutes wait time ensuring compliance with aviation security regulations and protocols
- Developed and implemented strategies to enhance situational awareness, ensuring passengers are promptly guided and assisted to prevent missed flight connections
Education
New Zealand Certificate in Adult Tertiary Teaching Level 4 -
SkillsNZ
New Zealand12.2024
Certificate in Airport Operations (Level 4) - Aviation Security
Te Pūkenga
New Zealand02-2022
High School Diploma -
Dargaville High School
New Zealand01-2019
Padi Open Water Scuba Divers License -
PADI
New Zealand01-2018
Skills
- Clear and Effective Communication
- Conflict Resolution
- Time Management
- Collaboration
- Adaptability
- Attention to Detail
- Risk Analysis
- Microsoft Office Suite
- Health & Safety Representative
- Administration
- Mentoring and support
- Compliance training
Timeline
Ski Lift Operator
Sun Peaks Resort
10.2024 - Current
Casual Dog Walker/House Sitter
Pawshake
11.2022 - 10.2024
Training Support Trainer/Aviation Security Officer
Aviation Security Service
07.2019 - 09.2024
Load and Queue Management Officer
Aviation Security Services
08.2018 - 07.2019
New Zealand Certificate in Adult Tertiary Teaching Level 4 -
SkillsNZ
Certificate in Airport Operations (Level 4) - Aviation Security
Te Pūkenga
High School Diploma -
Dargaville High School
Padi Open Water Scuba Divers License -
PADI
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