Grace Mckinnon
Jasper,AB
Summary
Diligent team member skilled in promoting effective communication, relationship building and time management skills. Offering 3+ years of expertise in customer support roles. Driven and hardworking with a strong focus on organisation, eager to learn, develop new skills and expand knowledge.
Overview
3
3
years of professional experience
Work History
Ski Lift Operator
Marmot Basin
Marmot Basin, AB, Canada
10.2024 - Current
- Maintained best possible conditions for ramps and maze areas to facilitate safe, efficient loading and unloading of customers.
- Collaborated with other mountain staff to ensure timely opening and closing of ski lifts, maintaining optimal operation hours for guests.
- Provided excellent customer service through friendly interaction with guests while answering questions or addressing concerns about the ski lift operations.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Proven ability to learn quickly and adapt to new situations.
Patient Services and Access Support
The Royal Victorian Eye And Ear Hospital
Melbourne, VIC, Australia
04.2023 - 09.2024
- Improved patient satisfaction by implementing efficient check-in and scheduling processes.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Skilled at working independently and collaboratively in a team environment.
Team Member
Bunnings Warehouse
Wangaratta, VIC, Australia
04.2022 - 12.2022
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Streamlined the checkout process for faster service and improved customer experience.
- Processed returns and exchanges with care, adhering to store policies while prioritising customer satisfaction.
Education
Certificate III - Fitness
Wodonga TAFE
Wodonga, VIC12.2022
Skills
- Effective Communication
- Adaptability
- Time Management
- Customer Service
- Reliability
- Positive attitude
Timeline
Ski Lift Operator
Marmot Basin
10.2024 - Current
Patient Services and Access Support
The Royal Victorian Eye And Ear Hospital
04.2023 - 09.2024
Team Member
Bunnings Warehouse
04.2022 - 12.2022
Certificate III - Fitness
Wodonga TAFE