Kayla Wilson
Murrieta,CA
Summary
Customer service representative with over 3 years of experience. Proven ability to provide excellent customer service, resolve customer issues, and build strong relationships with customers and internal teams.
Reliable customer service offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. and flexible with changing business needs.
Overview
4
4
years of professional experience
Work History
Hospitality Team Member
Buffalo Wild Wings
11.2024 - Current
- Worked closely with the kitchen team to ensure prompt delivery of food orders during busy periods in the restaurant area.
- Maintained clean and organized public areas, contributing to a positive atmosphere for both guests and staff.
- Enhanced customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Provided support to other team members during peak periods, ensuring seamless guest experiences and overall operational efficiency.
Pizza Maker
Blaze Pizza
07.2024 - 11.2024
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Sales Associate
Jacks Surfboards
02.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
CUSTOMER SERVICE REPRESENTATIVE
Srgt. Pepperonis
01.2023 - 09.2023
- Assisted where help was needed- Food Running, Expo, Busser, Deliveries
- Responded to customer requests for products, services, and company information.
- Made suggestions to customer based on preference
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Sales associate
Zumiez
01.2022 - 01.2023
- Provided customers with cutting edge clothing, footwear, accessories, hard-goods for skate and snow and active l
- Unboxed merchandise and restocked shelf's in appealing and organized arguments in order to promote items
- Maintained knowledge of current promotion, exchanged guidelines, payment policies, as well as security practices
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Recommended merchandise of customer needs and preferences
SERVER
Sabatino’s Italian Restaurant
01.2021 - 01.2023
- Cultivated warm relationships with regular customers.
- Recorded food and drink orders and served customer requests to the highest standards
- Made suggestions to customers based on preferences
- Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Highschool -
Newport Harbor Highschool
Cosmetology -
Paul Mitchell School
08.2023
Skills
- Effective Communication
- Product Knowledge
- Reliability and punctuality
- Customer Retention
- Fast Learning
- Food safety awareness
- Strong teamwork
- Cash handling proficiency
Timeline
Hospitality Team Member
Buffalo Wild Wings
11.2024 - Current
Pizza Maker
Blaze Pizza
07.2024 - 11.2024
Sales Associate
Jacks Surfboards
02.2024 - 06.2024
CUSTOMER SERVICE REPRESENTATIVE
Srgt. Pepperonis
01.2023 - 09.2023
Sales associate
Zumiez
01.2022 - 01.2023
SERVER
Sabatino’s Italian Restaurant
01.2021 - 01.2023
Cosmetology -
Paul Mitchell School
Highschool -
Newport Harbor Highschool
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