Julian Alforque
Elk Grove
Summary
Recent graduate with excellent problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated, adaptable, and a proactive attitude,with the ability to learn quickly. Strong work ethic and effective communication skills. Eager to further my knowledge in the position and company I commit to
Overview
3
3
years of professional experience
Work History
Hospitality Team Member
Jacks urban eats
Elk Grove
04.2024 - Current
- Greeting guests in a friendly and professional manner.
- Received payment from customers and processed transactions accurately.
- Used the POS system and cash register to receive payments by cash, credit card, and Apple Pay.
- Organized tables according to customer preferences.
- Assembled sandwiches, salads, french fries, and other sides, making sure the meal is presentable
- Maintained clean, well-organized and properly sanitized front counter area to greet customers.
- Cleared tables promptly after guests departed to prepare for new guests, minimizing wait times.
- Conducted regular checks on customer satisfaction levels during meal service.
- Effectively multitasked within fast-paced environment.
- Performed opening and closing duties as assigned by management.
Customer Service Representative
The old spaghetti factory.
Sacramento
08.2023 - 06.2024
- Greeted incoming guests to escort to assigned dining area and present menus.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Managed reservations, waitlists, and special requests for large parties.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Answered phones promptly to record and confirm reservations.
- Balanced cash register at end of shift according to established procedures.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Lead Sales Associate
Hidden sole
Las Vegas
09.2022 - 05.2023
- Provided customer service to ensure satisfaction.
- Supervised a team of sales associates on daily tasks and operations.
- Identified customer needs by asking questions and advising on best solutions.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Managed cash register operations using POS system and processed sales and returns.
- Recommended products based on customer needs and preferences.
- Developed strategies to increase sales and promote new products.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Education
High School Diploma -
Franklin High School
Sacramento, CA05-2024
Skills
- Customer service
- Point of sale management
- Cash handling
- Team collaboration
- Effective communication
- Organizational skills
- Communication
- Problem-solving skills
- Multitasking
- Active listening
- Adaptability and flexibility
Timeline
Hospitality Team Member
Jacks urban eats
04.2024 - Current
Customer Service Representative
The old spaghetti factory.
08.2023 - 06.2024
Lead Sales Associate
Hidden sole
09.2022 - 05.2023
High School Diploma -
Franklin High School