Kayla Wells
Vallejo
Summary
Results-driven retail sales professional with a strong focus on customer engagement and conflict resolution. Proven ability to educate customers on promotions and resolve issues promptly, ensuring high satisfaction and loyalty.
Overview
5
5
years of professional experience
Work History
Retail Sales Professional
Xfinity Comcast
Emeryville
2024.02 - Current
- Demonstrated products and services to improve customer knowledge and drive informed purchasing decisions.
- Resolved customer issues promptly to ensure satisfaction.
- Educated customers on promotions and loyalty programs to maximize engagement and enhance shopping experience.
- Ensured compliance with company policies regarding returns, exchanges, refunds.
Server
Applebee's Grill + Bar
Pinole
2023.03 - 2024.01
- Operated POS terminals to efficiently input orders, split bills, and calculate totals.
- Greeted customers, provided information, and recommended specials, enhancing customer experience and boosting sales.
- Addressed customer complaints with professionalism, ensuring satisfaction and fostering loyalty.
Barista
Mudpuppy's
Richmond
2022.11 - 2024.01
- Crafted coffee beverages tailored to customer preferences, enhancing overall satisfaction.
- Processed cash transactions and payments with precision, ensuring accurate financial records.
- Interacted with customers to foster a welcoming and friendly café environment, promoting repeat visits.
Server
Mountain Mike's Pizza
El Cerrito
2022.02 - 2022.10
- Delivered attentive customer service to ensure enjoyable dining experience.
- Delivered food and drinks promptly to tables and customers.
Drive-Thru Cashier
Jack in the Box
El Sobrante
2021.02 - 2022.01
- Maintained cleanliness and organization of the drive-thru area consistently.
- Collaborated with team members to ensure timely service during busy periods.
- Processed customer orders efficiently and accurately at busy drive-thru window.
- Handled cash transactions and operated point-of-sale system effectively.
- Maintained cleanliness and organization of the work area during shifts.
Education
Medical Assisting
Unitek C
Concord, CA2023-07
Skills
- Customer engagement
- Product demonstration
- Sales analytics
- POS operation
- Promotion education
- Customer relationship management
- Conflict resolution
- Problem solving
- Active listening
Languages
English
Full Professional
Spanish
Limited
Timeline
Retail Sales Professional
Xfinity Comcast
2024.02 - Current
Server
Applebee's Grill + Bar
2023.03 - 2024.01
Barista
Mudpuppy's
2022.11 - 2024.01
Server
Mountain Mike's Pizza
2022.02 - 2022.10
Drive-Thru Cashier
Jack in the Box
2021.02 - 2022.01
Medical Assisting
Unitek C