Kayla Walsh
Covington
Summary
Motivated Accounting student at Washington State University with experience in customer service, leadership, and cash handling. Seeking internship opportunities to leverage classroom knowledge and enhance professional skills. Strong multitasking and communication abilities in fast-paced environments.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
Lead Barista
Starbucks at QFC
Issaquah
12.2023 - 04.2026
- Managed cash flow, inventory, and stock replenishment.
- Created employee schedules and coordinated shipments
- Maintained clean and organized workspace
- Delivered high-quality customer service in fast-paced environments
- Opened and managed morning/midday operations
- Led team collaboration and customer experience initiatives
- Created handcrafted beverages and food
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
Barista
Starbucks
Covington
08.2022 - 12.2023
- Memorized 50+ menu items
- Prepared customized beverages and food for 200+ customers daily
- Trained new hires on menu knowledge, POS systems, and customer service standards
- Handled customer concerns and de-escalated difficult interactions professionally
- Operated cash registers and supported accurate cash handling procedures
- Performed regular inventory checks and restocking tasks
- Collaborated with 4–10 team members per shift to meet performance goals
- Built strong customer relationships aligned with company values
Customer Service Representative
Real Success Network
12.2019 - 08.2022
- Assisted customers with refunds, course purchases, and general inquiries to enhance overall user experience
- Provided one-on-one support calls to resolve issues and improve customer satisfaction
- Moderated online summits and events to facilitate smooth execution and participant engagement
- Maintained and updated customer records in HubSpot across email, phone, and social media
- Managed evolving product knowledge base and supported customer education on new offerings
- Used Microsoft Office tools to track customer interactions and support reporting needs
- Tracked customer interactions using Microsoft Office tools to support reporting and improve service
Education
Bachelor’s Degree - Accounting
Washington State University
Seattle , Washington 12.2025 - 06.2026
Associate in Business -
Green River College
AuburnSkills
- Cash Handling
- Customer Service
- Inventory Management
- Team Leadership
- Data Entry
- Microsoft Excel
- Microsoft Office
- HubSpot
- Organization
- Time Management
- Communication
Volunteer Experience
Income Tax Assistance Volunteer, Volunteer Income Tax Assistance (VITA) / Tax Counseling for the Elderly (TCE), Present, Selected to serve as a VITA/TCE volunteer providing free tax preparation assistance to eligible individuals and families., Completing IRS volunteer training and certification to prepare accurate federal income tax returns., Committed to supporting the community by helping taxpayers access free, reliable tax filing services.
Certification
- PHI THETA KAPA National Honor Society Award, 09/01/22, 06/30/23
- Contact Tracing Training, 02/01/22, 02/28/22, John Hopkins University
Timeline
Bachelor’s Degree - Accounting
Washington State University
12.2025 - 06.2026
Lead Barista
Starbucks at QFC
12.2023 - 04.2026
Barista
Starbucks
08.2022 - 12.2023
Customer Service Representative
Real Success Network
12.2019 - 08.2022
Associate in Business -
Green River College