Jorden C. Greathouse
4S Ranch
Summary
Customer-focused professional with experience in customer service, sales, and peer counseling. Builds strong relationships and consistently exceeds sales targets while providing exceptional support. Skilled in active listening and conflict resolution, with a commitment to enhancing customer and peer experiences. Experienced in mentoring and facilitating discussions to promote mental health awareness and team collaboration.
Overview
7
7
years of professional experience
Work History
Lead Barista
Target
San Diego, CA
03.2026 - Current
- Trained and mentored new baristas on coffee brewing techniques and customer service standards.
- Supervised daily operations, ensuring efficient workflow and high-quality beverage preparation.
- Developed seasonal beverage menus, enhancing customer engagement through innovative offerings.
- Implemented inventory management practices to optimize stock levels and reduce waste.
Assistant Property Manager, Tenant Relations
Airbnb
01.2022 - Current
- Served as primary contact for tenants, addressing inquiries and resolving complaints to enhance tenant satisfaction
- Provided exceptional customer service, fostering positive living experiences for tenants
- Conducted thorough cleaning of guest rooms, including dusting, vacuuming, and sanitizing
- Ensured high standards of cleanliness and comfort for guests, contributing to overall guest satisfaction
Order Pickup & Delivery Associate
Ralphs
4S Ranch
02.2024 - 02.2025
- Prepared and staged online orders for timely guest pickup and delivery
- Verified order accuracy and ensured items met quality and presentation standards
- Utilized company apps and handheld devices to manage order fulfillment and track deliveries
- Delivered prompt, friendly service during order handoff to guests and drivers
Courtesy clerk / Bagger
Ralphs
4S Ranch
02.2024 - 02.2025
- Bagged groceries efficiently, ensuring adherence to food safety and enhancing customer satisfaction
- Assisted customers with loading purchases into vehicles and locating products, contributing to positive shopping experiences
- Retrieved shopping carts from parking areas to maintain store cleanliness and customer accessibility. from parking areas to ensure availability and safety
- Supported front-end operations by cleaning work areas and assisting cashiers during busy hours
Lead Stock Mover
Home Consignment Center
4S Ranch
11.2023 - 01.2024
- Unloaded delivery trucks and assisted customers with loading/unloading items to enhance service experience
- Assisted sales staff with furniture arrangement in the store in safely moving furniture around the store
- Supported sales staff in safely moving furniture around the store
- Oversaw delivery schedules to ensure timely dispatch and coordinated staffing to ensure adequate coverage for deliveries
Owner
Dog Walking Business
01.2020 - 01.2022
- Delivered daily, reliable walks for multiple dogs, meeting exercise and care needs to promote their wellbeing
- Updated pet owners regularly on their pets' activities and addressed concerns to maintain strong relationships
- Built relationships with homeowners to establish trust and reliability by providing key access to their homes while they were away
Education
High School -
Del Norte High School
4S Ranch06-2025
Bachelors - Veterinary Science
Miramar College
San Diego06-2027
Skills
- Cash handling
- Transaction Processing
- Cash handling and POS
- Menu memorization
- Team leadership
- Inventory management
- Loss prevention
- Customer Engagement
- Equipment Maintenance
- Training
- Group facilitation
- Team Collaboration
- Sanitation Practices
- Adaptability
- Problem-Solving
- Cleanliness standards
- Technical support
Community Service
- Del Norte High School Beach Cleanup, San Diego Beaches, Contributed over 20 hours to beach cleanup projects in San Diego
- Best Buddies Program, 4S Ranch, Volunteered with local elementary school to partner with disabled children, helping them improve their reading skills
Timeline
Lead Barista
Target
03.2026 - Current
Order Pickup & Delivery Associate
Ralphs
02.2024 - 02.2025
Courtesy clerk / Bagger
Ralphs
02.2024 - 02.2025
Lead Stock Mover
Home Consignment Center
11.2023 - 01.2024
Assistant Property Manager, Tenant Relations
Airbnb
01.2022 - Current
Owner
Dog Walking Business
01.2020 - 01.2022
High School -
Del Norte High School
Bachelors - Veterinary Science
Miramar College