Kayla Vizcaino

As full-time program assistant, I worked directly with the residents who entered the full-time rehabilitation centre. I gained more responsibility and worked closely with resident treatment plans. I was responsible for facilitating classes like boundaries, conflict resolution, emotional sobriety, and a new class I developed on sex addiction.

Skills acquired during this position include:

- Multitasking

- Time-management

- Conflict resolution and de-escalation techniques

- Computer skills (Microsoft Word, Excel, OneNote)

- Therapeutic intervention techniques, and the ability to organize and facilitate.

Class development and session planning

As a program assistant (Placement Student), I worked closely with the life care coordinator/supervisor with all resident programs who have entered the full-time rehabilitation center. I helped oversee all resident treatment plans and was responsible for co-facilitate classes like boundaries, conflict resolution, emotional sobriety, and mindfulness.

I would join resident care meetings to discuss the books, and workbooks the residents were receiving, and go over intake assessments to prepare for new resident intakes. After some time, I would assign the workbooks, handouts, and materials necessary for the resident’s individual program.

• A supporting role in a woman's rehabilitation centre
• Responsible for: - Time management (making sure the residents follow the evening schedules) - Problem solving - Quick thinking and responses Communicating effectively with the residents.

As a placement student I was involved in the one-on-one mentorship program, where I mentored and was a big sister role for a young individual. We would meet virtually and play games, do learning activities, encourage they’re growth, and overall be someone they could talk to.

Simultaneously, I also was paired with another placement student to create and run a Go Girls program for two different age groups. We created session plans, activities, worksheets, and facilitated discussions with the students.

With both sets of responsibilities, we developed more initiative skills and the ability to grow in time management. I was able to apply lecture techniques like rapport building, IEP development, and facilitation skills.

• As the kitchen manager of Windsor Life Centre responsibilities included:
• Menu planning
• Grocery shopping
• Delegating chores and tasks to residents
• Money Management
• Cooking
• Detailed cleaning for a spotless results

As a children’s church volunteer, I helped facilitate classes and activities for the youth, ages 6-8 on Sundays. Skills I acquired during my time volunteering included:

- Facilitation skills/leadership

- Organization skills

- Team building

- Communication

• Responsible for having great interpersonal skills and representing the brand well
• Having a customer focused mentality and accomplishing adequate customer satisfaction
• I worked in the fast pass environment of the christmas season and was continuously multitasking.

• Great costumer service and cashier knowledge
• I needed to know our menu well for call in orders, and to be able to make the food to a high quality level
• I was able gain more experience opening and closing the Pizza Shop as well as keeping everything clean and organized.

• Responsible for opening and closing the shop
• Knowing our items on the menu well and making the food and beverages to a high quality standard
• Multitasking different orders continuously and being customer focused
• Cleaning and organizing the shop was also something I excelled and had contentment doing well.