Overview
Work History
Summary
Education
Interests
Timeline
Hi, I’m

Marlene Richards

Sales Representative/Support Care Worker /Admin
Brampton,ON
Marlene Richards

Overview

23
years of professional experience

Work History

Hope Centre Transition Home

Support Staff
01.2024 - 01.2025

Job overview

  • Provide support, guidance and role modeling to residents on their recovery journey.
  • Maintain structure and organization including rule enforcement with compassion and consistency.
  • Ensure safety, well-being and smooth operation of the home through effective communication with residents and adhering to daily scheduled routines.
  • Prioritize regular self-care and stress reducing activities to maintain stability and mental wellness in order to preserve personal boundaries.
  • Managed and directed residents ensuring efficient grocery runs, inventory control and household responsibilities providing the resident with critical life skills for their future.

Windsor Life Centre

Support Staff
01.2024 - 12.2024

Job overview

  • Encourage women so they feel supported and safe as they work through their recovery from addiction.
  • Supervised outreach providing cleaning services at our local church.
  • Worked overnight on-call shift overseeing the home and residents in case of emergencies that arose after hours.
  • Opened the home in the mornings, preparing breakfast, doing devotions, and facilitating morning exercise with the residents.

Enduring Promises

Marriage Services
01.2019 - 12.2020

Job overview

  • Performed bank reconciliation ensuring monthly accounts balanced.
  • Maintained officiant payout spreadsheet resulting in their receipt of earnings.
  • Logged services provided by officiants annually enabling projections for upcoming year.

Independent Contractor

Personal Support Worker
01.2013 - 12.2018

Job overview

  • Transport client’s to medical appointments, as well as social outings, enabling them to keep up with their schedules and a healthy, active lifestyle.
  • Provided comfort to clients by maintaining housekeeping, laundry, and ensuring balanced nutritious meals were prepared daily.

City of Brampton

Administrative Clerk/ Client Services
01.2009 - 12.2013

Job overview

  • Point of contact for client/ vendor inquiries exemplifying key corporate services guaranteeing excellent client care.
  • Managed calls and inquires prioritizing requests to ensure a thorough understanding of client needs thus resolving issues in a prompt and efficient manner then directing to the appropriate staff.
  • Coordinate and input timesheets/ expenses resulting in accurate payroll processing.
  • Create cheque and purchase requisitions to distribute to appropriate departments for payment processing.
  • Coordinated outlook appointments/ assignments to keep employees on target.
  • Transcribed correspondence from agendas, meeting minutes, and presentations to generate/ allocate reports across all teams ensuring efficient communication as a whole.
  • Develop and provide orientation to new hires guaranteeing they had all they needed to begin employment.
  • Manage maintenance on equipment throughout the facility.
  • Controlled section files/ records to be archived offsite; retrieved files in Versatile capturing current information.
  • Moderate computer knowledge Word, Access, Outlook Express, PeopleSoft, IMS.

Old Port and Colts Cigar Company

Territory Business Manager
01.2004 - 12.2009

Job overview

  • Managed over 300 retail client accounts in the GTA winning 75 incentive programs over a four-year period.
  • Developed a 60-day call cycle resulting in outstanding customer service.
  • Booked 800 units in a four-week period achieving a 17% increase to company’s sales projections.
  • Trained territory business managers and actively met monthly new account targets leading to an increase in the company’s revenue.
  • Educated retailers on potential profits of the cigar industry, as well as tobacco tax acts.
  • Reconciled monthly car reports which keeping car stock balanced.

Neilson Dairy

Territory Manager
01.2002 - 12.2004

Job overview

  • Managed over 300 retail client accounts.
  • Performed business review for territory’s top accounts.
  • Successfully increased customer base by 89% in one year.
  • Educated new customers on products and company practices.
  • Kept abreast of competitor’s activity to streamline future sales/projections.
  • Successfully lowered cost of sales by streamlining delivery while maintaining robust profits.

Summary

Highly organized Support Staff Member well-versed in providing administrative and clerical support, and considered a valuable team player and hardworking professional. Tech-savvy innovator with hands-on experience in emerging technologies and a passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Education

Sheridan College
Oakville, Ontario

Associate of Arts from Retail Management

University Overview

Interests

Working out, reading, cooking and decorating

Timeline

Support Staff
Hope Centre Transition Home
01.2024 - 01.2025
Support Staff
Windsor Life Centre
01.2024 - 12.2024
Marriage Services
Enduring Promises
01.2019 - 12.2020
Personal Support Worker
Independent Contractor
01.2013 - 12.2018
Administrative Clerk/ Client Services
City of Brampton
01.2009 - 12.2013
Territory Business Manager
Old Port and Colts Cigar Company
01.2004 - 12.2009
Territory Manager
Neilson Dairy
01.2002 - 12.2004
Sheridan College
Associate of Arts from Retail Management

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Marlene RichardsSales Representative/Support Care Worker /Admin